fix problems on 贝壳租房 [iphone]

—— Run into issues on 贝壳租房? Get help pending when official support gets back to you!

贝壳租房

Info:

company: Tianjin Xiaowu Information technology co., Ltd.

: http://ke.com

Chat with our AI-based 贝壳租房 Support

🛠️ Common 贝壳租房 Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

贝壳租房 does not work for foreign users

Fix: Check if the app has a language setting that can be adjusted to English or your preferred language. Go to the app settings and look for lang... ⇲

Interface differs significantly from domestic version

Fix: Familiarize yourself with the app's features by exploring the help or tutorial sections, if available. This can help you understand the diff... ⇲

Settings issue

Lacks 'My Lease' section in menu

Fix: Check if the 'My Lease' section is located under a different name or category in the app. Sometimes, features are renamed or reorganized in... ⇲

Privacy issue

Privacy leaks and harassment calls after registration

Fix: Immediately change your privacy settings within the app, if available. Look for options to limit who can see your information or contact you... ⇲

Payments issue

Deposit taken but property given to someone else

Fix: Document all communications regarding the deposit and the property. If you have a written agreement or confirmation, keep it handy. Reach ou... ⇲

Deposit not refunded

Fix: Contact the property manager or agent directly to inquire about the status of your refund. Be sure to have your payment confirmation and any... ⇲

Excessive and bizarre fees charged to tenants

Fix: Review the fee structure provided in the app or on the website. If you find any fees unclear, ask for a breakdown of the charges from custom... ⇲

Security issue

Unauthorized use of platform listings for short-term rentals

Fix: If you notice unauthorized listings, report them directly through the app if there is a reporting feature. Provide as much detail as possibl... ⇲

Platform lacks proper regulatory oversight

Fix: Research alternative platforms that are known for better regulatory compliance and oversight. Look for user reviews and ratings to find a mo... ⇲

Support issue

Poor customer service and lack of accountability

Fix: Document all interactions with customer service, including dates, times, and the names of representatives. This can help you escalate your i... ⇲

No consumer protection or respect for customers

Fix: Research local tenant rights and consumer protection laws to understand your rights as a renter. This knowledge can empower you to advocate... ⇲

Complaints go unanswered

Fix: Follow up on your complaints regularly. If you have not received a response within a reasonable timeframe, send a polite reminder or escalat... ⇲

Unethical practices by agents

Fix: Keep detailed records of all interactions with agents, including dates, times, and what was discussed. This documentation can be useful if y... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

86.4%

Good experience

9.1%

Neutral

4.5%

~ from our NLP analysis of 22 combined software ratings.

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Private Data 贝壳租房 collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- User Content
- Search History
- Browsing History
- Identifiers
- Diagnostics