fix problems on Emerald City Comic Con [iphone]

—— Run into issues on Emerald City Comic Con? Get help pending when official support gets back to you!

Emerald City Comic Con

Info:

company: Reed Elsevier Inc.

: https://www.emeraldcitycomiccon.com/

: www.emeraldcitycomiccon.com

Chat with our AI-based Emerald City Comic Con Support

🛠️ Common Emerald City Comic Con Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Keyboard blocking menu after search

Fix: To resolve the keyboard blocking the menu after a search, try tapping the 'Done' button on the keyboard to dismiss it. This should allow you... ⇲

Cancel button does not work

Fix: If the cancel button is unresponsive, try force-closing the app. To do this, double-tap the home button (or swipe up from the bottom of the... ⇲

Crashes issue

Emerald City Comic Con crashes when filtering schedule events

Fix: To prevent the app from crashing when filtering schedule events, try clearing the app's cache. Go to your iPhone's Settings, scroll down to... ⇲

UI issue

Map is blurry and unreadable

Fix: If the map appears blurry, try zooming in and out using pinch gestures. Sometimes, adjusting the zoom level can improve clarity. Additionall... ⇲

Missing photo op and autograph times

Fix: If photo op and autograph times are missing, check for any updates in the app. Sometimes, event schedules are updated closer to the event da... ⇲

Clunky menus and navigation

Fix: To improve navigation, familiarize yourself with the app's layout. Spend a few minutes exploring each section to understand where everything... ⇲

Low-resolution map for navigation

Fix: If the map is low-resolution, try zooming in to see if the quality improves. Sometimes, the map may load in lower quality initially and impr... ⇲

Search issue

Cannot exit search tool on iPhones

Fix: To exit the search tool, try tapping outside the search bar or on the 'Cancel' button if it appears. If this does not work, swipe down on th... ⇲

Features issue

Inability to add vendors and artists to to-do list

Fix: If you cannot add vendors and artists to your to-do list, ensure you are logged into your account within the app. Sometimes, features are re... ⇲

No interactive cross-referencing between map and exhibitors

Fix: If the map does not allow for interactive cross-referencing, try tapping on the exhibitors' section to see if it provides any additional inf... ⇲

Schedule/line up section is missing

Fix: If the schedule or lineup section is missing, check for any updates to the app. Event schedules are often updated, and having the latest ver... ⇲

Bugs issue

Cannot activate con badge by scanning QR code

Fix: If you cannot activate your con badge by scanning the QR code, ensure that your camera is functioning properly. Test it by scanning other QR... ⇲

Notifications issue

Spammy notifications

Fix: To manage spammy notifications, go to your iPhone's Settings, scroll down to the Emerald City Comic Con app, and adjust the notification set... ⇲

Content issue

Information is minimal

Fix: If the information provided in the app is minimal, check for any updates or additional resources linked within the app. Sometimes, more deta... ⇲