fix problems on JayC [iphone]

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—— Run into issues on JayC? Get help pending when official support gets back to you!

JayC
Info:
company: The Kroger Co.
: https://www.jaycfoods.com/topic/contact-us
: www.jaycfoods.com
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UI issue

Inability to select store

Fix: 1. Ensure your location services are enabled: Go to Settings > Privacy > Location Services, and make sure it's turned on for JayC. This shou... ⇲

Navigation is complicated

Fix: 1. Familiarize yourself with the app layout by exploring each section. Look for a tutorial or help section that may guide you through the ap... ⇲
 
Glitches issue

JayC is glitchy

Fix: 1. Update the app to the latest version through the App Store, as updates often include bug fixes that can resolve glitches. 2. Restart your... ⇲

Inconsistent coupon visibility

Fix: 1. Regularly check the 'Coupons' section of the app, as visibility may change based on promotions. 2. Ensure that your app is updated to the... ⇲
 
Updates issue

Frequent updates required

Fix: 1. Enable automatic updates: Go to Settings > App Store, and toggle on 'App Updates' to ensure the app updates automatically when new versio... ⇲
 
Customization issue

Limited coupon options

Fix: 1. Check the 'Coupons' section of the app regularly for new offers, as they may change frequently. 2. Sign up for JayC's newsletter or promo... ⇲

Limited product availability

Fix: 1. Check the app regularly for updates on product availability, as stock may change frequently. 2. Call your local store to inquire about sp... ⇲
 
Search issue

Items not listed in app

Fix: 1. Use the search function within the app to look for specific items. If they are not found, they may not be available for online viewing. 2... ⇲

Store item search is ineffective

Fix: 1. Use specific keywords when searching for items, including brand names or product types, to improve search results. 2. Check if there are... ⇲
 
Support issue

Poor technical support

Fix: 1. Utilize the FAQ or Help section within the app for common issues and troubleshooting tips. 2. Check online forums or community pages wher... ⇲
 
Freezing issue

JayC freezes during use

Fix: 1. Close the app completely by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the JayC app off th... ⇲
 
Account issue

Inability to create an account

Fix: 1. Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that resolves the issue. 2. Check tha... ⇲

Inability to edit account information

Fix: 1. Navigate to the 'Account' or 'Profile' section of the app and look for an 'Edit' option. Ensure you are logged in to your account. 2. If... ⇲
 
Bugs issue

Problems with scanning feature

Fix: 1. Ensure your camera permissions are enabled for the app: Go to Settings > Privacy > Camera, and make sure JayC is allowed to access the ca... ⇲
 
Network issue

Difficult to connect to store

Fix: 1. Ensure your location services are enabled for the app: Go to Settings > Privacy > Location Services, and make sure it's turned on for Jay... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
94.9%

Neutral
2.6%

Bad experience
2.5%

~ from our NLP analysis of 3,998 combined software ratings.

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 Private Data JayC collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness