fix problems on Crestron AirMedia [iphone]

—— Run into issues on Crestron AirMedia? Get help pending when official support gets back to you!

Crestron AirMedia

Info:

company: Crestron Electronics, Inc.

: https://support.crestron.com

: present.crestron.com

Chat with our AI-based Crestron AirMedia Support

🛠️ Common Crestron AirMedia Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Crestron AirMedia needs to integrate with cloud storage apps

Fix: Check if the app has any settings or options to link with cloud storage services like Google Drive or Dropbox. If not, consider downloading... ⇲

Difficulties connecting to network projectors

Fix: Ensure that your iPhone and the projector are connected to the same Wi-Fi network. Restart both devices and try connecting again. OR Chec... ⇲

Network issue

Requires multiple attempts to connect

Fix: Try resetting your network settings on your iPhone by going to Settings > General > Reset > Reset Network Settings. This can help clear any... ⇲

Crestron AirMedia does not detect receivers

Fix: Make sure that the receivers are powered on and connected to the same network as your iPhone. Restart the receivers if necessary. OR Chec... ⇲

Latency issues

Fix: Reduce the distance between your iPhone and the projector to improve connection stability and reduce latency. OR Close any unnecessary ap... ⇲

Crestron AirMedia does not find devices on the same network

Fix: Ensure that your iPhone's Wi-Fi is turned on and that you are connected to the correct network. Restart your router if necessary. OR Try... ⇲

Compatibility issue

Swapping between projectors requires iPad restart

Fix: Instead of restarting the iPad, try disconnecting from the current projector in the app and then reconnecting to the new one without restart... ⇲

Storage issue

Cannot display documents from cloud storage

Fix: Download the documents from the cloud storage to your device and then open them directly in the Crestron AirMedia app. OR Use a different... ⇲

Limited to local documents only

Fix: Download any necessary documents from cloud storage to your device before attempting to share them through the app. OR Use a file managem... ⇲

Crashes issue

Crestron AirMedia crashes when opening photos

Fix: Try clearing the app's cache by going to Settings > General > iPhone Storage, selecting the Crestron AirMedia app, and then choosing 'Offloa... ⇲

Screen issue

Black screen when attempting to share

Fix: Check your network connection to ensure it is stable. A weak connection can cause sharing issues. Try moving closer to the router or switchi... ⇲

Does not support full screen mirroring

Fix: Check if there are any settings within the app that allow you to adjust the display settings for mirroring. If not, consider using the built... ⇲

Video issue

No support for video

Fix: Check the app's documentation or settings to see if there are any options to enable video sharing. If not, consider using a different app th... ⇲

Features issue

Weak feature set

Fix: Explore the app's settings to see if there are any hidden features or options that can enhance functionality. Sometimes features are not imm... ⇲

Freezing issue

Crestron AirMedia freezes

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Reopen the app to see if the issue persi... ⇲

Updates issue

No firmware updates

Fix: Check the app's settings or the official website for any announcements regarding firmware updates. Sometimes updates are not pushed automati... ⇲

UI issue

Poor user interface

Fix: Familiarize yourself with the app's layout and features by exploring all menus and options. Sometimes, understanding the interface can impro... ⇲

Performance issue