fix problems on Virtual Keypad [iphone]

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—— Run into issues on Virtual Keypad? Get help pending when official support gets back to you!

Virtual Keypad
Info:
company: Digital Monitoring Products, Inc.
: http://www.dmp.com
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Network issue

Virtual Keypad times out unexpectedly

Fix: 1. Check your network stability: A weak or unstable internet connection can cause timeouts. Test your connection speed using a speed test ap... ⇲
 
Notifications issue

push notifications are delayed

Fix: 1. Check notification settings: Go to your iPhone settings, select Notifications, find the Virtual Keypad app, and ensure that notifications... ⇲
 
Updates issue

status updates are inaccurate

Fix: 1. Refresh the app: Pull down on the main screen of the app to refresh the status updates manually. This can help retrieve the latest inform... ⇲

Z-wave devices malfunction after updates

Fix: 1. Reset Z-wave devices: If devices are malfunctioning, try resetting them according to the manufacturer's instructions and then re-adding t... ⇲
 
Bugs issue

Bluetooth functionality is inconsistent

Fix: 1. Toggle Bluetooth off and on: Go to your iPhone settings, turn off Bluetooth, wait a few seconds, and then turn it back on. This can help... ⇲

schedules do not work properly

Fix: 1. Review schedule settings: Go into the scheduling section of the app and double-check that all settings are correct, including time zones... ⇲

false alarms due to app errors

Fix: 1. Adjust sensitivity settings: If the app allows, lower the sensitivity settings for alerts to reduce false alarms. OR 2. Review alert h... ⇲
 
Freezing issue

Virtual Keypad freezes or locks up

Fix: 1. Force close the app: Double-tap the home button (or swipe up from the bottom of the screen on newer iPhones) to view open apps, then swip... ⇲
 
Login issue

requires frequent re-login

Fix: 1. Enable 'Remember Me' option: If available, check the 'Remember Me' option during login to keep your session active longer. OR 2. Check... ⇲
 
Camera issue

camera feeds go offline

Fix: 1. Check camera connections: Ensure that the cameras are powered on and connected to the same network as your iPhone. Restart the cameras if... ⇲
 
UI issue

no back button for navigation

Fix: 1. Use gestures: If your iPhone supports gestures, swipe from the left edge of the screen to go back to the previous screen. OR 2. Use th... ⇲

confusing user interface

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout and features. Look for help sections... ⇲
 
Video issue

inability to see activity recordings

Fix: 1. Check permissions: Go to your iPhone settings, find the Virtual Keypad app, and ensure it has permission to access your camera and storag... ⇲
 
Compatibility issue

limited functionality compared to previous apps

Fix: 1. Explore all features: Make sure to explore all sections of the app, as some features may be located in different areas than in previous v... ⇲
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 what users are saying
Good experience
78.6%

Bad experience
15.2%

Neutral
6.1%

~ from our NLP analysis of 7,903 combined software ratings.

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 Private Data Virtual Keypad collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics