fix problems on UGREEN NAS [iphone]

—— Run into issues on UGREEN NAS? Get help pending when official support gets back to you!

UGREEN NAS

Info:

company: 深圳市绿联科技股份有限公司

: https://nas.ugreen.com/pages/contact

Chat with our AI-based UGREEN NAS Support

🛠️ Common UGREEN NAS Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

10gbe performance is mediocre

Fix: 1. Check your network setup: Ensure that your router and switches support 10GbE connections. If they are not, consider upgrading to hardware... ⇲

UGREEN NAS is crude and hard to use for new users

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app's features and layout. Look for a user guide or tutorial within the... ⇲

Localization issue

partial translation and clunky localization

Fix: 1. Change language settings: Go to the app settings and check if you can change the language to one that is fully supported. Sometimes switc... ⇲

iPad app won't recognize login

Fix: 1. Check your credentials: Ensure that you are entering the correct username and password. If you have forgotten your password, use the pass... ⇲

remote access login error

Fix: 1. Verify remote access settings: Check the remote access settings on your UGREEN NAS to ensure they are correctly configured. Make sure tha... ⇲

Video issue

videos play in slow motion

Fix: 1. Check video format: Ensure that the videos are in a format supported by the UGREEN NAS app. If not, consider converting them to a compati... ⇲

Backup issue

photo backup feature is broken

Fix: 1. Check permissions: Ensure that the UGREEN NAS app has the necessary permissions to access your photos. Go to your iPad settings, find the... ⇲

Detection issue

UGREEN NAS does not detect anything

Fix: 1. Check network connection: Ensure that your iPad is connected to the same network as the UGREEN NAS. If you are on a different network, th... ⇲

Battery issue

battery drain issue after recent update

Fix: 1. Check background app refresh: Go to your iPad settings and disable background app refresh for the UGREEN NAS app. This can help reduce ba... ⇲

Compatibility issue

no support for HEIC format photos

Fix: 1. Convert HEIC to JPEG: Use a photo conversion tool or app to convert your HEIC photos to a more widely supported format like JPEG before u... ⇲

no application for viewing personal photos on Apple TV

Fix: 1. Use AirPlay: If you want to view photos on your Apple TV, use the AirPlay feature from your iPad to mirror your screen to the Apple TV. T... ⇲

only supports third-party screen mirroring

Fix: 1. Use compatible mirroring apps: Research and download third-party screen mirroring apps that are compatible with UGREEN NAS and your devic... ⇲