fix problems on Superbuy Forwarding Solution [iphone]

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—— Run into issues on Superbuy Forwarding Solution? Get help pending when official support gets back to you!

Superbuy Forwarding Solution
Info:
company: DeliverPal Digital Tech (Huizhou) Co.,Ltd.
: https://www.superbuy.com/en/page/help/#contact-us
: www.superbuy.com
Chat with our AI-based Superbuy Forwarding Solution Support
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Bugs issue

Items do not indicate stock availability

Fix: Refresh the app by pulling down on the main screen to reload the content. This can sometimes update the stock information. OR Check the a... ⇲

Items fail to add to cart

Fix: Ensure that you are logged into your account. If not, log in and try adding the items again. Sometimes, being logged out can cause issues wi... ⇲
 
Payments issue

Shipping costs are excessively high

Fix: Review the shipping options available at checkout. Sometimes, selecting a different shipping method can reduce costs. Look for economy or st... ⇲

No refunds for lower shipping costs

Fix: Keep track of shipping costs and compare them with other services. If you notice a significant difference, consider using a different servic... ⇲

Coupons do not apply at checkout

Fix: Double-check the terms and conditions of the coupon. Ensure that it is still valid and applicable to the items in your cart. OR Try enter... ⇲

High service rates for basic functions

Fix: Review the pricing structure in the app to understand what services are included. Sometimes, opting for a different service tier can reduce... ⇲

Inconsistent shipping costs compared to others

Fix: Compare shipping costs with other forwarding services to determine if the pricing is competitive. This can help you decide if you want to co... ⇲
 
Support issue

Customer service provides excuses for pricing

Fix: Document your interactions with customer service. Take screenshots of conversations and keep records of your inquiries. This can help you es... ⇲

Poor packaging leading to damaged items

Fix: When placing an order, leave a note in the special instructions section requesting careful packaging. This can sometimes prompt better handl... ⇲

Wrong items received

Fix: Immediately document the issue by taking photos of the items received and comparing them with your order confirmation. This will be useful f... ⇲
 
UI issue

Superbuy Forwarding Solution has a shoddy user interface

Fix: Try adjusting the display settings on your iPhone. Go to Settings > Display & Brightness and experiment with different settings to see if it... ⇲
 
Registration issue

Difficulties in account creation

Fix: Ensure that you are using a valid email address and that your password meets the app's requirements (e.g., length, special characters). OR... ⇲
 
Notifications issue

Excessive notifications without customization options

Fix: Go to Settings > Notifications > Superbuy Forwarding Solution and adjust the notification settings. You can turn off notifications or set th... ⇲
 
Network issue

Limited tracking information for shipments

Fix: Check if there is an option within the app to request more detailed tracking information. Some apps allow you to contact support for enhance... ⇲
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 what users are saying
Good experience
94.3%

Bad experience
3.9%

Neutral
1.8%

~ from our NLP analysis of 4,829 combined software ratings.

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WHAT’S ON THE STAR?
LEGIT APP Authentication

 Private Data Superbuy Forwarding Solution collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics