fix problems on Further [iphone]

​

—— Run into issues on Further ? Get help pending when official support gets back to you!

Further Mobile
Info:
company: HealthEquity
: https://www.hellofurther.com/contact/
Chat with our AI-based Further Support
   Hello! How can I assist you?  

characters left:
 
Notifications issue

Missing account activity alerts for transactions

Fix: 1. Check notification settings: Go to your iPhone's Settings > Notifications > Further Mobile. Ensure that notifications are enabled and tha... ⇲
 
UI issue

Dropdown menu does not include all authorized family members

Fix: 1. Check family member settings: Go to the account settings in the app and ensure that all authorized family members are correctly added. If... ⇲

Difficult to navigate to account totals

Fix: 1. Familiarize with the layout: Spend some time exploring the app's layout to understand where account totals are located. Look for tabs or... ⇲

No way to leave separate reviews within the app

Fix: 1. Use the feedback option: If the app has a feedback or support feature, use it to express your desire for a separate review option. 2. Lea... ⇲
 
Payments issue

No option to reimburse for mileage

Fix: 1. Check for updates: Ensure that you are using the latest version of the app, as reimbursement options may be added in updates. Go to the A... ⇲

No electronic payment processing for medical accounts

Fix: 1. Check for updates: Ensure you are using the latest version of the app, as electronic payment options may be added in updates. 2. Use the... ⇲
 
Compatibility issue

Limited functionality compared to mobile site

Fix: 1. Use the mobile site: If the app lacks certain features, access the Further Mobile website through your mobile browser for a more comprehe... ⇲
 
Bugs issue

Further does not remember previously submitted providers

Fix: 1. Check app settings: Look for an option in the app settings that allows you to save or remember providers. Ensure this feature is enabled.... ⇲
 
Login issue

Touch ID not automatically prompted on app start

Fix: 1. Check Touch ID settings: Go to your iPhone's Settings > Touch ID & Passcode and ensure that Touch ID is enabled for the Further Mobile ap... ⇲

Passcode sign-in is unresponsive

Fix: 1. Restart the app: Close the app completely and reopen it to see if the passcode sign-in becomes responsive. 2. Check for updates: Ensure y... ⇲
 
Account issue

Lack of detail on investment side

Fix: 1. Explore all sections: Make sure to navigate through all tabs or sections of the investment area in the app, as details may be located in... ⇲
 
Uploads issue

Inability to upload documents for reimbursement requests

Fix: 1. Check app permissions: Go to your iPhone's Settings > Privacy > Photos and ensure that the Further Mobile app has permission to access yo... ⇲
 
Freezing issue

Further hangs on terms and conditions page

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen) and swipe up on the Further Mobile app to c... ⇲
 
Screen issue

Screen fields go blank during selection

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue persists. 2. Update the app: Go to the App Store and check fo... ⇲
 
Updates issue

Recent updates have caused login issues

Fix: 1. Restart the app: Close the app completely and reopen it to see if the login issue resolves itself. 2. Clear app cache: If the app has a c... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
97.0%

Neutral
1.7%

Bad experience
1.3%

~ from our NLP analysis of 5,848 combined software ratings.

 Switch to these Alternatives:
Medica ONESource
Bremer Bank Mobile
Affinity Plus Mobile Banking
TruStone Mobile
North Star Mutual - Mobile
Bell Bank Mobile
Royal Credit Union
Scheels Visa Card
Wings Mobile
Alerus Retirement

 Private Data Further collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics