fix problems on Zealthy Health & Weight Loss [iphone]

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—— Run into issues on Zealthy Health & Weight Loss? Get help pending when official support gets back to you!

Zealthy Health & Weight Loss
Info:
company: Zealthy
: https://www.getzealthy.com/contactus
: www.getzealthy.com
Chat with our AI-based Zealthy Health & Weight Loss Support
   Hello! How can I assist you?  

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Messages issue

Conflicting information in app and emails

Fix: 1. Verify Information: Cross-check the information in the app with the emails you receive. Take notes of discrepancies. 2. Update App: Ensu... ⇲

Poor communication regarding prescriptions

Fix: 1. Use In-App Messaging: If available, use the in-app messaging feature to communicate directly with support regarding your prescriptions.... ⇲
 
Support issue

Canned responses from support

Fix: 1. Be Specific: When contacting support, provide detailed information about your issue, including screenshots if possible. This may prompt a... ⇲

Automated responses neglect customer concerns

Fix: 1. Be Specific in Requests: When reaching out for support, clearly state your issue and what you need help with to avoid automated responses... ⇲

Lack of personalized support

Fix: 1. Provide Detailed Information: When contacting support, include as much detail as possible about your issue to encourage a more personaliz... ⇲
 
Slow issue

Slow response times

Fix: 1. Check Support Hours: Ensure you are contacting support during their operating hours, as response times may vary outside of these hours.... ⇲
 
Bugs issue

Prescription orders not processed

Fix: 1. Check Order Status: Open the app and navigate to your prescription orders to check the status. If it shows as pending, wait a little long... ⇲
 
Payments issue

Membership charges after cancellation

Fix: 1. Review Cancellation Confirmation: Check your email for a cancellation confirmation. If you did not receive one, your cancellation may not... ⇲
 
Account issue

ID verification issues

Fix: 1. Double-Check Information: Ensure that the information you provided for ID verification matches exactly with your official documents. 2.... ⇲

Difficulty in canceling prescriptions

Fix: 1. Use the App: Navigate to your prescriptions section in the app and look for a cancel option. Follow the prompts to cancel. 2. Check Help... ⇲
 
Network issue

Medication delivery failures

Fix: 1. Track Delivery: Use the app to track your medication delivery status. If it shows as delivered but you haven't received it, check with ne... ⇲
 
UI issue

Zealthy Health & Weight Loss navigation issues

Fix: 1. Familiarize Yourself: Spend some time exploring the app to understand its layout and features. 2. Use Help Section: Check the app's help... ⇲
 
Service issue

Inconsistent service quality

Fix: 1. Document Experiences: Keep a record of your interactions with support to identify patterns in service quality. 2. Provide Feedback: Use... ⇲
 
Notifications issue

Spam notifications within app

Fix: 1. Adjust Notification Settings: Go to the app settings and adjust your notification preferences to reduce spam notifications. 2. Unsubscri... ⇲
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 what users are saying
Good experience
77.5%

Bad experience
21.3%

Neutral
1.3%

~ from our NLP analysis of 240 combined software ratings.

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Form Health

 Private Data Zealthy Health & Weight Loss collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Sensitive Info
    • Diagnostics