fix problems on Coursera [iphone]

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—— Run into issues on Coursera? Get help pending when official support gets back to you!

Coursera: Grow your career
Info:
company: Coursera
: https://www.coursera.support/s/learner-help-center
: www.coursera.org
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Crashes issue

Mobile app unstable

Fix: 1. Update the app to the latest version available in the App Store. 2. Restart your iPhone to refresh the system and clear any temporary iss... ⇲
 
Compatibility issue

Assignments not available on mobile

Fix: 1. Check if the assignments are specifically designed for desktop access. If so, use a computer to complete them. 2. Look for any mobile-spe... ⇲

Third-party tools not functioning on mobile

Fix: 1. Check if the third-party tools have mobile versions or apps that are compatible with your device. 2. Ensure that you have the latest vers... ⇲

Assignments requiring desktop access

Fix: 1. Review the course syllabus to identify which assignments are mobile-compatible and which are not. 2. Use a computer to complete assignmen... ⇲
 
Login issue

Frequent login issues

Fix: 1. Ensure you are entering the correct username and password. Use the 'Forgot Password' feature if necessary. 2. Clear the app cache by offl... ⇲
 
Support issue

Poor customer service

Fix: 1. Utilize the help section within the app for FAQs and troubleshooting tips. 2. Use the community forums to seek help from other users who... ⇲

Forum issues and lack of engagement

Fix: 1. Actively participate in discussions by posting questions or comments to encourage others to engage. 2. Check if there are specific times... ⇲
 
Payments issue

Billing issues and confusion

Fix: 1. Review your billing history in the app under account settings to understand charges. 2. Ensure that your payment method is up to date and... ⇲
 
Search issue

Search function errors

Fix: 1. Try using different keywords or phrases when searching for courses. 2. Clear the app cache by offloading the app and reinstalling it to s... ⇲
 
Syncing issue

Courses not updating to completed section

Fix: 1. Ensure you have a stable internet connection when completing courses. 2. Manually refresh the app by pulling down on the course list to s... ⇲

Inaccurate tracking of course progress

Fix: 1. Ensure you are completing all required components of the course, as incomplete tasks may not reflect in your progress. 2. Refresh the app... ⇲
 
Account issue

Difficulty in canceling subscriptions

Fix: 1. Go to your account settings in the app and look for subscription management options. Follow the prompts to cancel your subscription. 2. I... ⇲

Difficulty accessing course certificates

Fix: 1. Ensure you have completed all course requirements before attempting to access your certificate. 2. Check your account settings to see if... ⇲
 
Bugs issue

Peer grading system flaws

Fix: 1. Review the grading criteria provided in the course to ensure you are meeting expectations. 2. Provide constructive feedback to peers base... ⇲

Error messages when submitting assignments

Fix: 1. Ensure that all required fields are filled out correctly before submission. 2. Check your internet connection to ensure it is stable duri... ⇲
 
Updates issue

Limited course selection in certain fields

Fix: 1. Use the search function to look for specific topics or keywords that may yield more results. 2. Explore related fields or interdisciplina... ⇲
 
UI issue

Visual changes make navigation harder

Fix: 1. Familiarize yourself with the new layout by exploring the app and noting where key features are located. 2. Use the help section to find... ⇲

Clunky user interface

Fix: 1. Take time to explore all features of the app to understand its layout better. 2. Use the search function to quickly access specific cours... ⇲

Jumping around in course navigation

Fix: 1. Familiarize yourself with the course layout and structure to navigate more efficiently. 2. Use the course outline to jump directly to spe... ⇲
 
Slow issue

Slow loading times

Fix: 1. Check your internet connection speed and switch to a more stable network if necessary. 2. Clear the app cache by offloading the app and r... ⇲
 
Customization issue

Inability to favorite courses

Fix: 1. Check if the app has a specific feature for favoriting courses and ensure you are following the correct steps. 2. Restart the app to see... ⇲
 
Settings issue

Language filtering not effective

Fix: 1. Use specific keywords in your search to find courses in your preferred language. 2. Check the course descriptions to confirm the language... ⇲
 
Ads issue

Promotional offers misleading

Fix: 1. Carefully read the terms and conditions of promotional offers to understand their limitations. 2. Keep track of the promotional period an... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
97.1%

Neutral
1.5%

Bad experience
1.4%

~ from our NLP analysis of 141,176 combined software ratings.

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 Private Data Coursera collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Coursera Plus: $58.99 Coursera Plus monthly subscription
  2. Specialization Subscription: $38.99 A Specialization is a group of courses.
  3. Specialization Subscription: $38.99 A Specialization is a group of courses.
  4. Specialization Subscription: $48.99 A Specialization is a group of courses.
  5. Specialization Subscription: $38.99 A Specialization is a group of courses.
  6. Specialization Subscription: $48.99 A Specialization is a group of courses.
  7. Specialization Subscription: $48.99 A Specialization is a group of courses.
  8. Specialization Subscription: $38.99 A Specialization is a group of courses.
  9. Specialization Subscription: $48.99 A Specialization is a group of courses.
  10. Specialization Subscription: $38.99 A Specialization is a group of courses.