fix problems on Althea Health [iphone]

—— Run into issues on Althea Health? Get help pending when official support gets back to you!

Althea Health

Info:

company: Althea Care, LLC

: https://www.mdsynergy.com/contactsupport

: www.mdsynergy.com

Chat with our AI-based Althea Health Support

🛠️ Common Althea Health Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot login

Fix: Ensure that you are entering the correct username and password. Check for any typos, and make sure that Caps Lock is not on. If you have for... ⇲

Frequent login errors

Fix: Clear the app's cache by going to Settings > General > iPhone Storage > Althea Health > Offload App. This will remove the app but keep its d... ⇲

Account issue

Account lockout issues

Fix: If your account is locked due to multiple failed login attempts, wait for a specified period (usually 15-30 minutes) before trying again. Th... ⇲

Not linked to EPIC

Fix: Check if your healthcare provider has enabled the integration with EPIC. If not, you may need to use the app independently until this featur... ⇲

Support issue

No customer support available

Fix: Look for any help or FAQ sections within the app that may provide guidance on common issues. Sometimes, user forums or community boards can... ⇲

UI issue

Unclear log out button

Fix: Explore the app's settings or profile section, as the log out option is often located there. Look for icons that resemble a person or a gear... ⇲

Difficult navigation

Fix: Familiarize yourself with the app's layout by exploring each section. Take note of where key features are located, and consider creating a m... ⇲

Freezing issue

Althea Health hangs after entering credentials

Fix: Force close the app and restart it. To do this, double-tap the home button (or swipe up from the bottom on newer iPhones) and swipe the Alth... ⇲

Security issue

Security question issues

Fix: If you are having trouble with security questions, try to remember the exact wording you used when setting them up. Sometimes, slight variat... ⇲

Registration issue

No activation code sent

Fix: Check your spam or junk email folder to ensure the activation code did not end up there. Sometimes, email filters can misplace important mes... ⇲