fix problems on BOJ [iphone]

—— Run into issues on BOJ ? Get help pending when official support gets back to you!

BOJ Mobile - بنك الأردن

Info:

company: Bank Of Jordan

: http://www.bankofjordan.com

: www.bankofjordan.com

Chat with our AI-based BOJ Support

🛠️ Common BOJ Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

BOJ supports iPhones only

Fix: Unfortunately, if the app is designed exclusively for iPhones, there is no workaround for using it on non-iPhone devices. Users can consider... ⇲

New update has terrible colors

Fix: If the color scheme is unappealing, check if the app has a settings menu where you can adjust themes or color settings. If not, consider pro... ⇲

Customization issue

No dark mode option

Fix: If the app does not support dark mode, you can enable dark mode on your iPhone at the system level. Go to Settings > Display & Brightness an... ⇲

Compatibility issue

BOJ won’t register on iPhone 13 Pro

Fix: Ensure that your iPhone 13 Pro is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. If the... ⇲

BOJ does not open after iOS 14 update

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then, reopen the app. If it still does n... ⇲

Security issue

Device does not meet minimum security requirements

Fix: Check if your iPhone's iOS version is up to date. Go to Settings > General > Software Update. If your device is outdated, update it to meet... ⇲

Slow issue

BOJ is laggy

Fix: Close any background apps that may be consuming resources. Double-click the Home button (or swipe up from the bottom on newer iPhones) and s... ⇲

Slow performance after update

Fix: Clear the app's cache if the option is available in the app settings. This can help improve performance. If not, try restarting your iPhone... ⇲

Payments issue

Unable to add card to Apple Wallet

Fix: Ensure that your card is supported by Apple Wallet. Not all cards are compatible. Check with your bank for compatibility and any specific re... ⇲

Permissions issue

Cannot add Face ID

Fix: Ensure that Face ID is set up correctly on your iPhone. Go to Settings > Face ID & Passcode and make sure Face ID is enabled for the app. If... ⇲

BOJ always wants to register again for Face ID

Fix: Check if there are any app updates available that may fix this issue. Go to the App Store and check for updates for the BOJ Mobile app. OR... ⇲

Updates issue

Credentials stopped working after update

Fix: Try resetting your password through the app or the bank's website. Look for a 'Forgot Password' option and follow the prompts to reset your... ⇲

Not working after update to iOS 14

Fix: Ensure that the app is updated to the latest version. Go to the App Store, search for the app, and check if an update is available. If so, i... ⇲

Registration issue

BOJ requires ATM card for signup

Fix: If you do not have an ATM card, check if the bank offers alternative methods for account creation, such as online registration or visiting a... ⇲

Login options not functioning

Fix: Try resetting your password through the app or the bank's website. Look for a 'Forgot Password' option and follow the prompts to reset your... ⇲

BOJ does not allow login after account creation

Fix: Ensure that you have completed all required steps during account creation. Check your email for any verification links that may need to be c... ⇲