fix problems on CTRONICS [iphone]

—— Run into issues on CTRONICS? Get help pending when official support gets back to you!

CTRONICS

Info:

company: SHENZHEN C-TRONICS CO., LIMITED

: https://ctronics.com/pages/contact-us-now

Chat with our AI-based CTRONICS Support

🛠️ Common CTRONICS Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

View is sideways on Macbook and iPad

Fix: Check the orientation settings on your Macbook or iPad. Go to System Preferences > Displays and ensure that the rotation is set to 'Standard... ⇲

Difficult to understand some features

Fix: Refer to the user manual or help section within the app. Often, there are tooltips or help icons that provide explanations for features. If... ⇲

UI issue

Incorrect translations

Fix: Change the app language settings to English or your preferred language if available. This can sometimes resolve translation issues. Go to Se... ⇲

Camera issue

Camera cannot change WiFi without reset

Fix: To change the WiFi, first, ensure the camera is powered on. Then, access the app settings and look for a 'WiFi' or 'Network' option. If it d... ⇲

Camera stopped responding after one day

Fix: Perform a power cycle on the camera by unplugging it for 10 seconds and then plugging it back in. This can reset the connection and restore... ⇲

Camera fails to connect after iOS update

Fix: Reinstall the app on your iOS device. Delete the app and then download it again from the App Store to ensure you have the latest version com... ⇲

Longer time to get cameras online after update

Fix: Ensure that your internet connection is stable and has sufficient bandwidth. Restart your router to refresh the connection. OR Try connec... ⇲

CTRONICS barely works and can't find camera

Fix: Ensure that both your device and the camera are connected to the same WiFi network. If they are not, the app may not be able to locate the c... ⇲

Camera stuck in auto pan

Fix: Access the camera settings in the app and look for the auto pan feature. Disable it if possible to regain control of the camera's movement.... ⇲

Video issue

Video stays vertical when mirroring

Fix: Check the mirroring settings on your device. On iOS, go to Settings > Display & Brightness and ensure that 'Display Zoom' is set to 'Standar... ⇲

Night video doesn't work after update

Fix: Check the camera settings to ensure night vision mode is enabled. Sometimes updates can reset settings to default. OR Ensure that the cam... ⇲

Audio issue

Audio dropouts require power cycling

Fix: Ensure that your device's firmware is up to date. Check for updates in the app settings and install any available updates to improve stabili... ⇲

Notifications issue

Occasional false audible notifications

Fix: Check the notification settings in the app. Disable any unnecessary alerts or notifications that may be causing confusion. Go to Settings >... ⇲

Notifications stopped working after upgrade

Fix: Go to your device's settings and check the app's notification permissions. Ensure that notifications are enabled for the app under Settings... ⇲

No push notifications after update

Fix: Check the app settings for push notifications and ensure they are enabled. Go to Settings > Notifications in the app and toggle the push not... ⇲

Alarm and motion sensor notifications don't work

Fix: Verify that the motion detection settings are enabled in the app. Go to Settings > Motion Detection and ensure it is turned on. OR Test t... ⇲

Support issue

No support from customer service

Fix: Utilize online forums or community support groups where other users may have shared solutions to similar issues. Websites like Reddit or ded... ⇲

No instructions for reconnecting camera

Fix: Refer to the app's help section or user manual for step-by-step instructions on reconnecting the camera. Often, there are guides available w... ⇲

No guidance for internet connection setup

Fix: Check the app for a setup wizard or guide that may assist you in connecting the camera to the internet. This is often found in the settings... ⇲

Network issue

Camera drops connection every 4-6 hours

Fix: Check the camera's power supply and ensure it is stable. If using a battery, replace it with a new one or ensure it is charged. OR Adjust... ⇲

Crashes issue

CTRONICS doesn't work anymore

Fix: Clear the app's cache and data through your device settings. This can resolve many issues related to app performance. OR Uninstall and re... ⇲

Bugs issue

Product quality issues

Fix: Inspect the camera for any physical damage or defects. If you notice any, consider returning or exchanging the product if it's within the wa... ⇲