fix problems on GUESS Factory [iphone]

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—— Run into issues on GUESS Factory? Get help pending when official support gets back to you!

GUESS Factory
Info:
company: GUESS?, Inc.
: https://www.guessfactory.com/en/CustomerCare/ContactUs/
: www.guessfactory.com
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Syncing issue

items in wishlist not saving

Fix: 1. Ensure you are logged into your account. If not, log in and try adding items to your wishlist again. 2. Check if there are any app update... ⇲

out of stock items disappear from shopping list

Fix: 1. Regularly check your shopping list and manually add items back if they disappear. 2. Consider using the wishlist feature for items you ar... ⇲

reward points disappearing

Fix: 1. Check your account settings to ensure you are logged into the correct account where the points were earned. 2. Log out and log back in to... ⇲
 
Slow issue

purchase points take long to appear

Fix: 1. Check your internet connection to ensure it is stable. A poor connection can delay the update of purchase points. 2. Log out of your acco... ⇲
 
Account issue

no order receipt or tracking available

Fix: 1. Check your email for any order confirmation or tracking information. Sometimes, these emails can end up in the spam folder. 2. Log into y... ⇲

inability to edit personal info

Fix: 1. Navigate to your account settings within the app and look for an 'Edit Profile' or 'Account Information' section. 2. If the option is not... ⇲
 
Login issue

login issues with account

Fix: 1. Ensure you are entering the correct username and password. If you forgot your password, use the 'Forgot Password' feature to reset it. 2.... ⇲

error with password during login

Fix: 1. Double-check that you are entering the correct password. If you are unsure, use the 'Forgot Password' feature to reset it. 2. Ensure that... ⇲
 
Permissions issue

location detection limits store access

Fix: 1. Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and make sure GUESS Factory is set to... ⇲
 
Crashes issue

GUESS Factory kicks users out frequently

Fix: 1. Ensure your app is updated to the latest version. Updates often fix bugs that cause crashes. 2. Restart your iPhone to clear any temporar... ⇲

GUESS Factory not opening on iPhone

Fix: 1. Restart your iPhone by holding down the power button and sliding to power off. Once it’s back on, try opening the app again. 2. Check for... ⇲
 
Privacy issue

privacy concerns with IP tracking

Fix: 1. Review the app's privacy policy to understand how your data is used. 2. Consider using a VPN to mask your IP address while using the app... ⇲
 
Bugs issue

offers and promo codes not working

Fix: 1. Double-check the terms and conditions of the promo code to ensure it is still valid and applicable to your purchase. 2. Ensure you are en... ⇲

wrong packages sent to incorrect addresses

Fix: 1. Double-check your shipping address in your account settings before placing an order to ensure it is correct. 2. If you receive a wrong pa... ⇲
 
Payments issue

checkout issues with applying rewards

Fix: 1. Ensure you have enough reward points to apply to your purchase. Check your points balance in your account. 2. Try refreshing the app or l... ⇲
 
Loading issue

content not loading after update

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if that resolves the issue. 2. Try closing th... ⇲
 
UI issue

navigation is difficult

Fix: 1. Familiarize yourself with the app layout by exploring different sections. Look for a help or tutorial section within the app for guidance... ⇲
 
Gameplay issue

spin wheel feature missing

Fix: 1. Check if the spin wheel feature is available in your region or if it has been temporarily disabled. 2. Ensure the app is updated to the l... ⇲
 
Settings issue

no return option available

Fix: 1. Review the app's return policy in the help or FAQ section to understand the return process. 2. If you believe you should be able to retur... ⇲
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 what users are saying
Bad experience
49.2%

Good experience
41.8%

Neutral
9.0%

~ from our NLP analysis of 122 combined software ratings.

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 Private Data GUESS Factory collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics