fix problems on DigiLocker [iphone]

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—— Run into issues on DigiLocker? Get help pending when official support gets back to you!

DigiLocker
Info:
company: National e-Governance Division
: https://digilocker.gov.in/about/faq
Chat with our AI-based DigiLocker Support
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Settings issue

Unable to create folders for document organization

Fix: 1. Check if the app has been updated to the latest version. If not, update it via the App Store. 2. If the feature is still unavailable, con... ⇲
 
Screen issue

Blank screen on login or registration

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if the issue persists. 2. Force close the app b... ⇲
 
Messages issue

OTP not received for Aadhar retrieval

Fix: 1. Ensure that your mobile number linked to your Aadhar is active and can receive SMS. 2. Wait a few minutes and request the OTP again. Some... ⇲
 
Uploads issue

Inability to upload multiple documents

Fix: 1. Check if the app is updated to the latest version. If not, update it via the App Store. 2. Try uploading documents one at a time as a tem... ⇲
 
Updates issue

DigiLocker does not open after update

Fix: 1. Restart your iPhone. This can help resolve issues caused by the update. 2. If the app still does not open, try uninstalling and reinstall... ⇲
 
Support issue

No customer service contact option

Fix: 1. Check the app for any help or support section that may provide FAQs or troubleshooting tips. 2. Look for a support email or contact form... ⇲
 
UI issue

Cannot paste Aadhaar number

Fix: 1. Ensure that you are using the latest version of the app. If not, update it via the App Store. 2. Try typing the Aadhaar number manually i... ⇲

Verification button not clickable

Fix: 1. Ensure that all required fields are filled out correctly. Sometimes, missing information can prevent the button from being clickable. 2.... ⇲
 
Freezing issue

DigiLocker freezes or shuts down unexpectedly

Fix: 1. Ensure that your app is updated to the latest version. Go to the App Store and check for updates. 2. Restart your iPhone to clear any tem... ⇲
 
Compatibility issue

Issues with specific state documents

Fix: 1. Check if the app is updated to the latest version. If not, update it via the App Store. 2. Try accessing the documents from a different d... ⇲

DigiLocker does not work on iOS 18

Fix: 1. Check if there is an update available for the DigiLocker app that is compatible with iOS 18. Go to the App Store and check for updates. 2... ⇲
 
Network issue

Cannot access account from the US

Fix: 1. Use a VPN service to connect to an Indian server. This will allow you to access your account as if you are in India. Download a reputable... ⇲
 
Downloads issue

Failed to download certain documents

Fix: 1. Check your internet connection to ensure it is stable. Switch between Wi-Fi and mobile data if necessary. 2. Try downloading the document... ⇲
 
Slow issue

Long wait times for account creation

Fix: 1. Ensure that you are entering all required information correctly to avoid delays. 2. If you are experiencing long wait times, consider try... ⇲
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 what users are saying
Good experience
55.6%

Bad experience
38.2%

Neutral
6.3%

~ from our NLP analysis of 144 combined software ratings.

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 Private Data DigiLocker collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics