fix problems on KnowYourDrive [iphone]

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—— Run into issues on KnowYourDrive? Get help pending when official support gets back to you!

KnowYourDrive
Info:
company: American Family Insurance
: https://www.amfam.com/insurance/car/knowyourdrive
: www.amfam.com
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Bugs issue

Misidentifies driver and passenger roles

Fix: Manually set your role in the app before starting a trip. Check the settings or trip options in KnowYourDrive to ensure you are identified c... ⇲

Frequent false positives for distracted driving

Fix: Review the app's settings for distracted driving detection. If there are options to adjust the sensitivity or criteria for what constitutes... ⇲

Inconsistent discount calculations

Fix: Keep a manual log of your trips and compare them with the app's records. This can help you identify discrepancies and understand how discoun... ⇲

Inaccurate speed zone detection

Fix: Ensure that the app has access to the latest maps. Check for updates in the App Store to ensure you have the most current version of the app... ⇲

Inability to differentiate between driver and passenger phone use

Fix: Manually set the app to recognize who is using the phone before starting a trip. This can help the app better categorize phone usage during... ⇲

Unreliable data for insurance discount eligibility

Fix: Keep detailed records of your driving behavior and compare them with the app's data. This can help you identify any inconsistencies that may... ⇲
 
Privacy issue

Requires constant location tracking

Fix: Change the location tracking settings to 'While Using the App' if you prefer not to have constant tracking. Go to Settings > Privacy > Locat... ⇲
 
Battery issue

Battery drain issues

Fix: Reduce the frequency of location updates in the app settings if possible. This can help conserve battery life. Check for options related to... ⇲
 
Customization issue

Limited ability to edit trip data

Fix: Check if there is an option to edit trip data in the app settings or during the trip review process. Some apps allow you to modify trip deta... ⇲
 
Support issue

Poor customer support response

Fix: Utilize the FAQ or help section within the app for common issues. This can often provide quicker solutions than waiting for customer support... ⇲
 
UI issue

Confusing user interface

Fix: Take time to explore the app's features and settings. Familiarizing yourself with the layout can help reduce confusion over time. OR Look... ⇲

Difficulty in pausing or restarting trips

Fix: Familiarize yourself with the app's controls for pausing and restarting trips. Look for a dedicated button or option in the trip interface t... ⇲
 
Settings issue

Lack of clarity on terms and conditions

Fix: Review the terms and conditions section within the app. If it is unclear, take notes on specific areas that are confusing and seek clarifica... ⇲
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 what users are saying
Good experience
94.0%

Neutral
3.1%

Bad experience
2.9%

~ from our NLP analysis of 10,103 combined software ratings.

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 Private Data KnowYourDrive collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics