fix problems on OceanFirst Bank [iphone]

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—— Run into issues on OceanFirst Bank? Get help pending when official support gets back to you!

OceanFirst Bank - Mobile
Info:
company: OceanFirst Bank - Mobile Banking
: http://www.oceanfirst.com/contact
: www.oceanfirst.com
Chat with our AI-based OceanFirst Bank Support
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Account issue

Account cancellation request not processed

Fix: 1. Double-check that you followed the correct procedure for account cancellation as outlined in the app or on the bank's website. 2. If you... ⇲

Inaccurate account balance information

Fix: 1. Log out of the app and log back in to refresh your account data. 2. Check your transaction history to ensure all transactions are account... ⇲
 
Bugs issue

OceanFirst Bank displays error messages and does not show account data

Fix: 1. Restart your iPhone to clear any temporary glitches. 2. Ensure the app is updated to the latest version. 3. Check for any system outages... ⇲

Printing monthly statements causes errors

Fix: 1. Ensure that you are using a compatible printer and that it is connected properly to your device. 2. Try exporting the statement as a PDF... ⇲

Deposit feature no longer works

Fix: 1. Ensure that the app is updated to the latest version. 2. Check your internet connection to ensure it is stable. 3. Restart the app and tr... ⇲
 
Camera issue

Check deposit feature has camera issues

Fix: 1. Ensure that your camera permissions are enabled for the OceanFirst Bank app. Go to Settings > Privacy > Camera and make sure the app is a... ⇲
 
Payments issue

Loan payments outsourced causing credit score issues

Fix: 1. Review your loan payment history in the app to ensure all payments are recorded correctly. 2. If you notice discrepancies, keep records o... ⇲

Payment page does not include check memo

Fix: 1. Check if there are any settings within the payment page that allow you to enable or add a memo. 2. If not, consider writing the memo in a... ⇲
 
Slow issue

OceanFirst Bank runs slow and takes a long time to load

Fix: 1. Close any background apps that may be using resources. Double-tap the home button and swipe up on apps to close them. 2. Restart your iPh... ⇲
 
Search issue

Search box covered, cannot search transactions

Fix: 1. Try rotating your device to landscape mode to see if the search box becomes visible. 2. Close and reopen the app to reset the interface.... ⇲
 
Updates issue

Recent update causes incorrect balance display

Fix: 1. Log out of the app and log back in to refresh your account data. 2. Clear the app cache by going to Settings > General > iPhone Storage >... ⇲
 
Compatibility issue

Quick balance widget not compatible with iOS 18

Fix: 1. Check for any updates for the OceanFirst Bank app in the App Store that may address compatibility issues. 2. Remove the Quick Balance wid... ⇲
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 what users are saying
Good experience
94.6%

Bad experience
3.2%

Neutral
2.2%

~ from our NLP analysis of 9,516 combined software ratings.

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 Private Data OceanFirst Bank collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location