fix problems on ZOSI Cloud [iphone]

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—— Run into issues on ZOSI Cloud? Get help pending when official support gets back to you!

ZOSI Cloud
Info:
company: ZOSI Technology Co.,Ltd.
: http://www.zositech.com
: www.zositech.com
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Permissions issue

limited camera access

Fix: 1. Check the permissions for the ZOSI Cloud app on your iPhone. Go to Settings > Privacy > Camera and ensure that ZOSI Cloud has permission... ⇲
 
Slow issue

slow playback

Fix: 1. Ensure that your internet connection is stable and has sufficient bandwidth. A slow connection can affect playback speed. 2. Try lowerin... ⇲
 
Settings issue

difficult to change motion sensitivity

Fix: 1. Open the ZOSI Cloud app and navigate to the camera settings. Look for the motion detection settings. 2. Adjust the sensitivity slider to... ⇲
 
Notifications issue

notifications without sound

Fix: 1. Check the notification settings for the ZOSI Cloud app on your iPhone. Go to Settings > Notifications > ZOSI Cloud and ensure that sounds... ⇲
 
Freezing issue

ZOSI Cloud freezes during use

Fix: 1. Close other apps running in the background to free up memory. Double-tap the home button and swipe up on apps to close them. 2. Restart... ⇲
 
Storage issue

recordings not saving

Fix: 1. Check the storage settings on your DVR to ensure there is enough space for recordings. If the storage is full, delete old recordings. 2.... ⇲
 
Messages issue

error messages appear

Fix: 1. Take note of the specific error message and search for it in the app's help section or online for potential solutions. 2. Restart the ap... ⇲
 
Bugs issue

requires frequent DVR restarts

Fix: 1. Check the power supply and connections to your DVR to ensure it is functioning properly. 2. Ensure that your DVR firmware is up to date.... ⇲

motion detection issues

Fix: 1. Check the motion detection settings in the app and ensure they are enabled. Adjust the sensitivity settings as needed. 2. Ensure that th... ⇲
 
Account issue

inability to merge accounts

Fix: 1. Check if the app allows account merging in the settings. If not, you may need to manage accounts separately. 2. Ensure that both account... ⇲
 
Screen issue

ZOSI Cloud fades to black

Fix: 1. Check your iPhone's display settings. Go to Settings > Display & Brightness and ensure that auto-brightness is turned off. 2. Restart th... ⇲
 
Network issue

inconsistent connection

Fix: 1. Check your Wi-Fi signal strength where the DVR is located. If the signal is weak, consider moving the DVR closer to the router or using a... ⇲
 
Support issue

poor customer support response

Fix: 1. Check the app's help section or FAQ for common issues and solutions. 2. Look for community forums or user groups online where you can as... ⇲
 
Compatibility issue

ZOSI Cloud does not open on multiple devices

Fix: 1. Ensure that you are using the same login credentials on all devices. 2. Check for app updates on each device and install any available u... ⇲
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 what users are saying
Bad experience
70.6%

Good experience
17.6%

Neutral
11.8%

~ from our NLP analysis of 51 combined software ratings.

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 Private Data ZOSI Cloud collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics