—— Run into issues on Oklahoma Joe's? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Calibrate the temperature sensor by comparing it with a reliable thermometer. Place the thermometer in the grill and note the temperature re... ⇲
Fix: Check your router settings and ensure that the WiFi network is stable. Restart your router and the grill's WiFi connection. Make sure the gr... ⇲
Fix: Inspect the door sensor for any obstructions or dirt that may cause it to malfunction. Clean the sensor area and ensure that the door closes... ⇲
Fix: Verify that the grill is not placed in direct sunlight or near heat sources, as this can affect temperature readings. Move the grill to a sh... ⇲
Fix: Delete the app from your iPhone and reinstall it from the App Store. This can resolve any corrupted files or settings that may be causing is... ⇲
Fix: Check for any leaks in the grill that may be causing heat loss. Inspect the seals and gaskets and replace them if they are damaged. OR Ad... ⇲
Fix: Ensure that Bluetooth is enabled on your iPhone and that the grill is in pairing mode. Refer to the user manual for specific instructions on... ⇲
Fix: Keep the grill and your iPhone within close proximity to each other to maintain a stable connection. Avoid physical barriers that may interf... ⇲
Fix: Run a speed test on your WiFi network to check for issues. If the speed is low, consider upgrading your internet plan or optimizing your net... ⇲
Fix: Ensure that your iPhone's software is up to date. Go to Settings > General > Software Update to check for updates. OR Reset the network s... ⇲
Fix: Relocate your router to a more central location in your home to improve signal strength. Avoid placing it near walls or large metal objects... ⇲
Fix: Ensure that you are saving recipes correctly within the app. Double-check that you are following the save process as outlined in the app's h... ⇲
Fix: Ensure that the grill is connected to a stable WiFi network before attempting to update. Check your internet connection and try again. OR... ⇲