fix problems on Hopeway [iphone]

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—— Run into issues on Hopeway? Get help pending when official support gets back to you!

Hopeway
Info:
company: 祥文 曾
: http://www.houwei-tech.com
Chat with our AI-based Hopeway Support
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Bugs issue

Motion tracking feature malfunctions

Fix: 1. Check Permissions: Go to Settings > Privacy > Motion & Fitness and ensure that Hopeway has permission to access motion data. If not, enab... ⇲
 
UI issue

No intercom button available

Fix: 1. Check for Updates: Ensure that you have the latest version of the app, as new features may be added in updates. Go to the App Store and c... ⇲

Difficult to use

Fix: 1. Explore Settings: Spend some time exploring the app settings and features. Familiarizing yourself with the layout can make it easier to n... ⇲
 
Customization issue

No option to turn off light

Fix: 1. Check App Settings: Go to the settings within the app to see if there is an option to control the light. Sometimes, this feature may be h... ⇲
 
Support issue

Lack of tutorials in English

Fix: 1. Use Translation Tools: Utilize translation apps or services like Google Translate to translate any available tutorials from Chinese to En... ⇲

Hopeway support only in Chinese

Fix: 1. Use Translation Apps: Use translation apps like Google Translate to translate any support documentation or FAQs from Chinese to English.... ⇲
 
Video issue

Hopeway does not show recorded videos on SD card

Fix: 1. Check SD Card Connection: Ensure that the SD card is properly inserted into the device. Remove and reinsert it to ensure a good connectio... ⇲
 
Registration issue

Non-functional registration and password recovery

Fix: 1. Check Internet Connection: Ensure that your device is connected to the internet. A weak connection can prevent registration and recovery... ⇲

Confirmation email not received

Fix: 1. Check Spam/Junk Folder: Sometimes, confirmation emails can end up in the spam or junk folder. Check there to see if the email was misdire... ⇲
 
Network issue

Network timeouts occur often

Fix: 1. Check WiFi Signal: Ensure that you are within range of your WiFi router and that the signal is strong. Move closer to the router if neces... ⇲
 
Login issue

Hopeway forgets device and requires re-login

Fix: 1. Update the App: Ensure you are using the latest version of the app, as updates may fix bugs related to device memory. 2. Check Device Set... ⇲
 
Downloads issue

Cannot download saved clips

Fix: 1. Check Storage Space: Ensure that your device has enough storage space available. Go to Settings > General > iPhone Storage to check avail... ⇲
 
Updates issue

Issues after recent updates

Fix: 1. Clear Cache: Go to Settings > General > iPhone Storage > Hopeway and select 'Offload App'. This can help clear any corrupted data from th... ⇲
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 what users are saying
Good experience
80.0%

Bad experience
16.0%

Neutral
4.0%

~ from our NLP analysis of 50 combined software ratings.

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 Private Data Hopeway collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics