fix problems on Reward Card [iphone]

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—— Run into issues on Reward Card? Get help pending when official support gets back to you!

Reward Card
Info:
company: Loylogic Inc.
: https://pointspay.com/frequently-asked-questions-faq
: pointspay.etihadguest.com
Chat with our AI-based Reward Card Support
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Crashes issue

Reward Card crashes on login

Fix: Try restarting your iPhone and then relaunching the app. If the problem persists, check for any available updates for the app in the App Sto... ⇲
 
Slow issue

Slow authentication process

Fix: Ensure you have a stable internet connection. If you're on Wi-Fi, try switching to mobile data or vice versa to see if that improves the spe... ⇲

Performance issues and sluggishness

Fix: Close any unnecessary apps running in the background to free up system resources. This can help improve the performance of the Reward Card a... ⇲
 
Payments issue

Unclear money unloading policy

Fix: Review the app's FAQ section or user agreement for detailed information on the unloading policy. This may provide clarity on how and when yo... ⇲

Initial card delivery fees

Fix: Review the terms and conditions to understand the delivery fees and see if there are any promotions or offers that waive these fees. OR C... ⇲

Loading fees and time limits

Fix: Review the app's loading policies to understand any fees associated with loading funds. If possible, choose a loading method that incurs low... ⇲
 
Login issue

Technical errors during login

Fix: Double-check your login credentials for accuracy. If you have forgotten your password, use the 'Forgot Password' feature to reset it. OR... ⇲
 
Security issue

No CVV displayed for virtual card

Fix: Check the app settings or card details section to see if there is an option to display the CVV. Some apps may require you to tap or click to... ⇲
 
Compatibility issue

Limited online shopping options

Fix: Research and compile a list of online retailers that accept the Reward Card. This can help you maximize its use for your purchases. OR Co... ⇲

Not accepted on all websites

Fix: Before making a purchase, check if the website accepts the Reward Card. Look for payment options listed during checkout. OR If a website... ⇲
 
Account issue

Inaccurate pre-loaded account details

Fix: Manually verify and update your account details within the app. Look for an option to edit or update your information in the account setting... ⇲
 
Bugs issue

Beta phase with many bugs

Fix: If you are using a beta version of the app, consider switching to the stable version if available. This can reduce the number of bugs you en... ⇲
 
Settings issue

No way to check conversion rates

Fix: Look for a currency converter tool within the app or use a third-party currency conversion app to check rates before making transactions.... ⇲
 
Support issue

Long wait for customer service

Fix: Check the app for a help or FAQ section that may address your issue without needing to contact customer service. OR If you must contact c... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
84.2%

Bad experience
12.8%

Neutral
3.0%

~ from our NLP analysis of 904 combined software ratings.

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 Private Data Reward Card collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Diagnostics