fix problems on AFmobile [iphone]

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—— Run into issues on AFmobile? Get help pending when official support gets back to you!

AFmobile®
Info:
company: American Fidelity Assurance Company
: https://americanfidelity.com/support/app-store/
: americanfidelity.com
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UI issue

Cursor jumps around while typing

Fix: 1. Check for screen protector issues: If you have a screen protector, ensure it’s properly applied. Sometimes, misalignment can cause touch... ⇲

Cannot paste information

Fix: 1. Restart the app: Close AFmobile® completely and reopen it. This can refresh the clipboard functionality. OR 2. Check clipboard permiss... ⇲

Difficult to navigate claim categories

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand where different categories are located. OR 2. Us... ⇲

Unclear claim submission process

Fix: 1. Review any available tutorials: Check if AFmobile® has any tutorial videos or guides that explain the submission process. OR 2. Create... ⇲

No visibility of previously submitted documents

Fix: 1. Check the app's history or archive section: Look for any section within AFmobile® that may store your submission history. OR 2. Use a... ⇲
 
Bugs issue

Automatic date population error

Fix: 1. Check date and time settings: Go to Settings > General > Date & Time and ensure 'Set Automatically' is enabled. This ensures your device'... ⇲

Repeated submissions required

Fix: 1. Ensure all required fields are filled: Double-check that all mandatory fields are completed before submission to avoid errors. OR 2. S... ⇲

Error messages when submitting claims

Fix: 1. Review error messages: Take note of the specific error message and check if it indicates missing information or incorrect formats. OR... ⇲

Duplicate claims due to submission errors

Fix: 1. Review submissions before sending: Always double-check your submissions to ensure they are correct before hitting send. OR 2. Keep a l... ⇲
 
Customization issue

Cannot change service end date

Fix: 1. Check for app updates: Ensure you are using the latest version of AFmobile® as updates may fix this issue. OR 2. Try reinstalling the... ⇲

No option to add notes to documents

Fix: 1. Use a separate note-taking app: If you need to add notes, consider using a note-taking app to jot down your thoughts and refer to them wh... ⇲
 
Uploads issue

Inability to submit from gallery

Fix: 1. Check app permissions: Go to Settings > Privacy > Photos and ensure AFmobile® has access to your photo library. OR 2. Use the camera i... ⇲

Inconsistent photo uploads

Fix: 1. Check internet connection: Ensure you have a stable internet connection when uploading photos. Switch between Wi-Fi and cellular data to... ⇲
 
Support issue

No clear documentation format guidelines

Fix: 1. Look for in-app help: Check if there is a help section within AFmobile® that provides guidelines on documentation formats. OR 2. Creat... ⇲

Lack of feedback from customer service

Fix: 1. Use in-app support: If available, use any in-app support or FAQ section to find answers to common questions. OR 2. Document your issue... ⇲
 
Crashes issue

AFmobile crashes or hangs

Fix: 1. Update the app: Ensure you are using the latest version of AFmobile® as updates often fix stability issues. OR 2. Free up storage spac... ⇲
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 what users are saying
Good experience
97.9%

Neutral
1.6%

Bad experience
0.5%

~ from our NLP analysis of 73,179 combined software ratings.

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 Private Data AFmobile collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location