Are you having issues? Get a quick solution by choosing from the options below:
🛠️ Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to cellula... More details »
🛠️ Ensure that the object you are trying to scan is well-lit and clearly visible. Avoid scanning object... More details »
🛠️ Force close the app by double-tapping the Home button (or swiping up from the bottom of the screen o... show fix »
🛠️ Check your internet connection by opening a web browser or another app that requires internet access... show fix »
🛠️ Explore the app's interface thoroughly, as settings may be hidden in menus or submenus. Look for a g... show fix »
🛠️ If the app becomes unresponsive after entering your birthday, try force closing the app and reopenin... show fix »
🛠️ Ensure that the items you are trying to scan are well-lit and clearly visible. Avoid scanning items... show fix »
🛠️ Ensure that your device's camera lens is clean and unobstructed. A dirty lens can affect scanning sp... show fix »
🛠️ Make sure you are scanning the prizes in a well-lit environment and that they are clearly visible. I... show fix »
🛠️ Force close the app and restart it. If the app continues to crash, try restarting your iPhone to cle... show fix »
🛠️ Check if your device supports the latest AR features by ensuring that your iPhone is updated to the... show fix »
🛠️ Try to zoom in on the small icons by moving your device closer to them. Ensure that the icons are we... show fix »
🛠️ Familiarize yourself with the app's interface by exploring all available options and features. Somet... show fix »
🛠️ Check if you are logged into the app with a consistent account (like an email or social media accoun... show fix »
🛠️ Explore the app's settings to see if there are options to customize or enhance the digital content e... show fix »
🛠️ Look for a help or FAQ section within the app that may provide guidance on how to use its features.... show fix »