fix problems on Artkive [iphone]

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—— Run into issues on Artkive? Get help pending when official support gets back to you!

Artkive - Save Kids' Art
Info:
company: The Kive Company
: https://www.artkiveapp.com/#contact
: www.artkiveapp.com
Chat with our AI-based Artkive Support
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Payments issue

High annual fee for continued access

Fix: Evaluate your usage of the app and determine if the annual fee aligns with the value you receive. If not, consider budgeting for the fee or... ⇲

Photos held hostage without payment

Fix: Before uploading any photos, ensure you understand the app's policy regarding access to your photos after cancellation. Consider downloading... ⇲

Lack of clear pricing information

Fix: Take screenshots of the pricing information available in the app and on the website for your records. This can help clarify any confusion wh... ⇲

No option for a free version with limited features

Fix: Consider using the app's free trial (if available) to assess its features before committing to a paid plan. This can help you determine if t... ⇲

Overpriced photo books

Fix: Compare the pricing of photo books with other services to determine if you are getting a fair deal. If the prices are higher, consider using... ⇲
 
Account issue

Difficult cancellation process

Fix: Before subscribing, familiarize yourself with the cancellation policy. If you decide to cancel, follow the outlined steps in the app or webs... ⇲

Account lockout without warning

Fix: Regularly update your password and ensure it meets security requirements to avoid lockouts. Keep a record of your login credentials in a sec... ⇲
 
Support issue

Inconsistent customer service response

Fix: Keep a detailed log of your inquiries and responses from customer service. If you do not receive a timely response, follow up with a polite... ⇲
 
Content issue

Artkive not family-friendly

Fix: Review the app settings to customize the experience for your family. Look for options to limit access or adjust content visibility to make i... ⇲
 
Network issue

Artkive does not work on certain networks

Fix: Test the app on different Wi-Fi networks or switch to mobile data to see if the issue persists. If it works on one network but not another,... ⇲
 
Loading issue

Long turnaround time for book completion

Fix: Plan ahead and submit your book requests well in advance of any deadlines you may have. This can help mitigate the impact of longer processi... ⇲
 
UI issue

Poor address management for returns

Fix: Double-check your address details in the app before placing any orders to ensure accuracy. This can help prevent issues with returns or deli... ⇲
 
Security issue

Weak password encouragement for shared accounts

Fix: Encourage all users of the shared account to create strong, unique passwords. Provide guidelines on how to create secure passwords, such as... ⇲
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 what users are saying
Good experience
94.4%

Bad experience
4.0%

Neutral
1.6%

~ from our NLP analysis of 1,575 combined software ratings.

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 Private Data Artkive collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics