fix problems on GROOMIT [iphone]

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—— Run into issues on GROOMIT? Get help pending when official support gets back to you!

GROOMIT - Pet Care Marketplace
Info:
company: GroomIt, LLC
: https://www.groomit.me/help
: www.groomit.me
Chat with our AI-based GROOMIT Support
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UI issue

Inability to see groomer availability

Fix: Check if the app has a calendar feature that shows available time slots for each groomer. If not, contact the groomer directly to inquire ab... ⇲

No option to view past reviews of groomers

Fix: Check if the app has a section for user reviews or ratings. If not, consider looking for reviews on third-party websites or social media pla... ⇲

Inability to see order request during grooming

Fix: If the app does not provide real-time updates, consider asking the groomer for a summary of the services being performed at the start of the... ⇲
 
Support issue

No customer service support

Fix: Look for an FAQ or help section within the app that may provide answers to common questions. This can often resolve issues without needing d... ⇲

Inadequate follow-up on service issues

Fix: After your service, reach out to the groomer directly to express any concerns and request a follow-up. Document your communication for refer... ⇲

Poor handling of customer complaints

Fix: When filing a complaint, be clear and concise about the issue, providing any evidence you have. This can help ensure your complaint is taken... ⇲
 
Crashes issue

GROOMIT crashes or is buggy

Fix: Ensure that your app is updated to the latest version available in the App Store. Updates often include bug fixes and performance improvemen... ⇲
 
Service issue

Late arrival of groomers

Fix: When booking, ask the groomer for an estimated arrival time and confirm it before the appointment. This can help set expectations. OR If... ⇲

Inconsistent service quality

Fix: Try to book appointments with groomers who have consistently high ratings and reviews to increase the likelihood of a positive experience.... ⇲

Groomers not following specific instructions

Fix: Clearly communicate your instructions at the beginning of the appointment and ask the groomer to repeat them back to ensure understanding.... ⇲
 
Notifications issue

Cancellation of appointments without notice

Fix: Always confirm your appointment a day prior to the scheduled time to ensure it is still on. This can help avoid surprises. OR If a cancel... ⇲
 
Accountability issue

No accountability for groomer actions

Fix: Document any issues you experience with a groomer, including taking photos if necessary, to have a record of the service provided. OR Sha... ⇲
 
Payments issue

Non-refundable service payment before price disclosure

Fix: Before making a payment, ask the groomer for a detailed breakdown of costs to ensure you understand what you are paying for. OR Consider... ⇲

High service costs

Fix: Research and compare prices of different groomers within the app to find more affordable options. Look for promotions or discounts that may... ⇲
 
Customization issue

Inability to add notes in the app

Fix: Use a separate note-taking app or a physical notebook to jot down any specific instructions or preferences you have for your groomer. OR... ⇲

No option to select preferred groomer

Fix: If the app does not allow for selecting a preferred groomer, consider reaching out to the groomers directly to express your preference when... ⇲
 
Transparency issue

Lack of transparency in service details

Fix: Request a detailed description of the services included in your appointment before booking to ensure you understand what to expect. OR If... ⇲
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 what users are saying
Good experience
54.6%

Bad experience
39.3%

Neutral
6.1%

~ from our NLP analysis of 229 combined software ratings.

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 Private Data GROOMIT collects from your iPhone
  1. Data Not Collected: The developer does not collect any data from this app.