fix problems on MyBluebonnet [iphone]

—— Run into issues on MyBluebonnet? Get help pending when official support gets back to you!

MyBluebonnet

Info:

company: Bluebonnet Electric Cooperative

: https://www.bluebonnetelectric.coop/About/Contact-Us

Chat with our AI-based MyBluebonnet Support

🛠️ Common MyBluebonnet Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Main screen shows 0.00 kWh

Fix: Check your internet connection to ensure the app can retrieve data. If the connection is stable, try logging out of the app and logging back... ⇲

Inconvenient navigation to subpages

Fix: Familiarize yourself with the app's layout by exploring each section. Consider creating a personal navigation guide or notes on where to fin... ⇲

UI issue

Complex layout compared to old app

Fix: Take time to explore the new layout and identify key features. You can create a list of frequently used functions to help you adapt to the n... ⇲

Features issue

Missing projected cost feature

Fix: Check if there are any settings or preferences within the app that need to be enabled for the projected cost feature to appear. Sometimes fe... ⇲

Bugs issue

Consumption not displayed correctly

Fix: Ensure that the app is updated to the latest version, as updates often fix bugs related to data display. Check the App Store for any availab... ⇲

All zeros for consumption

Fix: Verify that your energy meter is functioning correctly and that it is properly connected to the app. Sometimes, a faulty connection can lead... ⇲

Network issue

Frequent page not found errors

Fix: Check your internet connection and try accessing the app again. A weak connection can lead to loading issues. OR If the problem continues... ⇲

Face recognition not working

Fix: Ensure that Face ID is enabled for the app in your iPhone settings. Go to Settings > Face ID & Passcode > Other Apps and toggle on MyBluebon... ⇲

Sign-in fails

Fix: Double-check your login credentials to ensure they are entered correctly. If you have forgotten your password, use the 'Forgot Password' fea... ⇲

Syncing issue

Requires refresh for accurate data

Fix: Manually refresh the app by pulling down on the main screen to update the data. This can help retrieve the latest information from the serve... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

45.8%

Bad experience

41.7%

Neutral

12.5%

~ from our NLP analysis of 24 combined software ratings.

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Private Data MyBluebonnet collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics