fix problems on Neo [iphone]

—— Run into issues on Neo ? Get help pending when official support gets back to you!

Neo Mobile App

Info:

company: KDS

: https://www.amexglobalbusinesstravel.com/uk/neo-travel-expense/

: www.amexglobalbusinesstravel.com

Chat with our AI-based Neo Support

🛠️ Common Neo Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

dreadfully slow

Fix: 1. Clear Cache: Go to your iPhone settings, find the Neo Mobile App, and clear its cache if the option is available. This can help speed up... ⇲

errors during booking

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if the issue persist... ⇲

Crashes issue

frequent crashes

Fix: 1. Update the App: Ensure the app is updated to the latest version, as updates often fix bugs that cause crashes. 2. Free Up Storage: Check... ⇲

crashes when viewing flight options

Fix: 1. Clear Cache: If the app has a cache clearing option, use it to remove temporary files that might be causing crashes. 2. Reinstall the Ap... ⇲

Performance issue

unstable performance

Fix: 1. Close Background Apps: Ensure no other apps are running in the background that could be using up resources. Close them to free up memory... ⇲

Search issue

long search times

Fix: 1. Optimize Search Queries: Use specific and concise search terms to reduce the time it takes for the app to process your request. 2. Check... ⇲

UI issue

partial splash screen

Fix: 1. Reinstall the App: Uninstall the Neo Mobile App and reinstall it from the App Store. This can fix display issues caused by corrupted file... ⇲

horrendous UI

Fix: 1. Customize Settings: Explore the app's settings to see if there are any customization options available that can improve the UI to your li... ⇲

difficult navigation

Fix: 1. Familiarize with the App: Spend some time exploring the app's features and layout to become more comfortable with its navigation. 2. Use... ⇲

illogical auto population

Fix: 1. Manually Enter Data: Avoid relying on auto-population by manually entering data to ensure accuracy. 2. Clear Auto-fill Data: Go to Setti... ⇲

Slow issue

time-consuming expense reporting

Fix: 1. Use Templates: If the app supports it, create templates for recurring expenses to save time on data entry. 2. Batch Entry: Collect all n... ⇲