fix problems on Summer Moon [iphone]

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—— Run into issues on Summer Moon? Get help pending when official support gets back to you!

Summer Moon
Info:
company: Summer Moon Coffee
: https://www.incentivio.com/
: www.incentivio.com
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Payments issue

Service fee increased to $1

Fix: Review the app's terms of service or any recent updates to see if the fee is mentioned. If you are unhappy with the fee, consider providing... ⇲

Error messages during checkout

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa to see if the issue p... ⇲

Hidden service fee not disclosed

Fix: Review the app's pricing details before checkout to see if the service fee is mentioned. If not, consider providing feedback to the app deve... ⇲

Inability to connect to PayPal

Fix: Ensure that your PayPal account is active and properly set up. Check if you can log into PayPal through its app or website to confirm functi... ⇲
 
Account issue

Requires new account for updates

Fix: Check if you can log in with your existing account by going to the app's settings and looking for an option to update your account informati... ⇲

No access to previous orders

Fix: Check if there is a 'History' or 'Orders' section in the app settings. If not, consider keeping a manual record of your orders for future re... ⇲
 
Customization issue

No option to leave special instructions

Fix: Use the app's contact feature to send a message to customer service or support, explaining your need for special instructions. They may be a... ⇲

No option for skim milk or other modifications

Fix: Use the app's contact feature to suggest adding skim milk as an option. User feedback can sometimes lead to updates in future versions of th... ⇲

Inability to specify drink customizations

Fix: Use the app's contact feature to request that drink customizations be added in future updates. User feedback can influence app development.... ⇲

No decaf coffee option available

Fix: Contact customer service through the app to suggest adding decaf coffee as an option. User requests can lead to changes in the menu. OR I... ⇲

No option to add notes for baristas

Fix: Use the app's contact feature to suggest adding a notes option for baristas in future updates. User feedback can influence app development.... ⇲
 
Login issue

Summer Moon frequently loses sign-in credentials

Fix: Ensure that you are not clearing your app data or cache frequently, as this can lead to losing sign-in information. Check your device settin... ⇲
 
Compatibility issue

Limited location availability

Fix: Check the app's settings to see if you can manually enter your location or search for nearby locations that may not be automatically detecte... ⇲
 
Rewards issue

No rewards system for frequent customers

Fix: Keep track of your purchases manually and consider asking the store if they have any loyalty programs that are not advertised in the app.... ⇲
 
Notifications issue

No follow-up notifications for order readiness

Fix: Check the app's notification settings to ensure that notifications are enabled. Go to Settings > Notifications > Summer Moon and toggle on n... ⇲
 
Bugs issue

Bugs causing 'Error Validating Basket'

Fix: Clear the app's cache by going to Settings > General > iPhone Storage > Summer Moon > Offload App. Reinstall the app to see if this resolves... ⇲
 
Slow issue

Inconsistent drink preparation times

Fix: Try ordering during off-peak hours when the store may be less busy, which can lead to faster preparation times. OR If you experience dela... ⇲
 
UI issue

Summer Moon is less user-friendly

Fix: Explore the app's settings and help section to familiarize yourself with its features. Sometimes, understanding the layout can improve usabi... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
96.2%

Bad experience
2.3%

Neutral
1.5%

~ from our NLP analysis of 7,890 combined software ratings.

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 Private Data Summer Moon collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics