fix problems on StarTimes ON [iphone]

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—— Run into issues on StarTimes ON? Get help pending when official support gets back to you!

StarTimes ON
Info:
company: Union Shine Holdings Co., Ltd
: https://www.startimestv.com
: www.startimestv.com
Chat with our AI-based StarTimes ON Support
   Hello! How can I assist you?  

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Support issue

poor customer service response

Fix: 1. Use in-app support: Check if the app has a support or help section. Often, there are FAQs or chat options that can provide immediate assi... ⇲
 
Updates issue

missing channels after app update

Fix: 1. Refresh the channel list: Go to the settings or channel list in the app and look for an option to refresh or rescan channels. This can he... ⇲
 
Bugs issue

inconsistent show lineup

Fix: 1. Check the schedule: Look for a schedule or guide within the app to see if the show times have changed. Sometimes, shows are moved to diff... ⇲

repeated scenes in episodes

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue resolves itself. 2. Check for updates: Ensure that you have t... ⇲
 
Audio issue

sound problems on specific channels

Fix: 1. Check volume settings: Ensure that the volume is turned up and not muted on both the app and your device. Also, check if the sound is wor... ⇲
 
Compatibility issue

no airplay support

Fix: 1. Check for updates: Ensure that both your iPhone and the StarTimes ON app are updated to the latest versions, as AirPlay support may be ad... ⇲

StarTimes ON not optimized for iPad

Fix: 1. Use compatibility mode: If the app is not displaying correctly, try using it in compatibility mode by double-tapping the Home button and... ⇲

inability to cast to TV

Fix: 1. Check for updates: Ensure that both your iPhone and the StarTimes ON app are updated to the latest versions, as casting features may be a... ⇲

limited content availability

Fix: 1. Check for updates: Ensure that you have the latest version of the app, as new content may be added in updates. 2. Explore different categ... ⇲

no Filipino series available

Fix: 1. Check for updates: Ensure that you have the latest version of the app, as new content may be added in updates. 2. Explore different categ... ⇲
 
Network issue

network connectivity issues

Fix: 1. Check your internet connection: Ensure that your Wi-Fi or mobile data is working properly. Try opening a web page or another app to confi... ⇲
 
Ads issue

too many ads

Fix: 1. Check for subscription options: Some apps offer ad-free experiences with premium subscriptions. Look in the app settings to see if this i... ⇲
 
UI issue

menu list partially hidden after update

Fix: 1. Restart the app: Close the app completely and reopen it to see if the menu displays correctly. 2. Adjust display settings: Go to your iPh... ⇲
 
Settings issue

unable to change subscription type

Fix: 1. Check subscription settings: Go to your account settings in the app and look for subscription options. Sometimes, you may need to cancel... ⇲
 
Payments issue

payment processing issues

Fix: 1. Check your payment method: Ensure that your payment method is valid and has sufficient funds. Go to your account settings and verify your... ⇲

StarTimes ON requires re-entering payment details unnecessarily

Fix: 1. Check app settings: Look for an option in the app settings that allows you to save payment information. Ensure this is enabled. 2. Restar... ⇲
 
Account issue

decoder linked but channels still require subscription

Fix: 1. Check your account status: Ensure that your account is properly linked to the decoder and that your subscription is active. Go to 'Accoun... ⇲
 
Freezing issue

StarTimes ON freezes while watching stream

Fix: 1. Check your internet connection: Ensure that your Wi-Fi or mobile data is stable. Try switching between Wi-Fi and mobile data to see if th... ⇲
 
Loading issue

StarTimes ON loads indefinitely during payment

Fix: 1. Check your internet connection: Ensure that your Wi-Fi or mobile data is stable. Try switching between Wi-Fi and mobile data to see if th... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
57.5%

Bad experience
28.5%

Neutral
14.0%

~ from our NLP analysis of 186 combined software ratings.

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 Private Data StarTimes ON collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. StarTimes ON VIP-8: $7.99 Subscribe and be a StarTimes ON VIP.
  2. StarTimes ON VIP-3: $2.99 Subscribe and be a StarTimes ON VIP.
  3. StarTimes ON VIP-1: $0.99 Subscribe and be a StarTimes ON VIP.
  4. StarTimes ON VIP-7: $6.99 Subscribe and be a StarTimes ON VIP.
  5. StarTimes ON VIP-2: $1.99 Subscribe and be a StarTimes ON VIP.
  6. StarTimes ON VIP-4: $3.99 Subscribe and be a StarTimes ON VIP.
  7. StarTimes ON VIP-6: $5.99 Subscribe and be a StarTimes ON VIP.
  8. StarTimes ON VIP-15: $14.99 Subscribe and be a StarTimes ON VIP.
  9. StarTimes ON VIP-5: $4.99 Subscribe and be a StarTimes ON VIP.
  10. StarTimes ON VIP-20: $19.99 Subscribe and be a StarTimes ON VIP.