fix problems on GV-Eye [iphone]

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—— Run into issues on GV-Eye? Get help pending when official support gets back to you!

GV-Eye
Info:
company: GeoVision inc
: http://www.geovision.com.tw
: www.geovision.com.tw
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Slow issue

slow loading times for cameras

Fix: 1. Ensure that your camera devices are powered on and connected to the same network as your iPhone. 2. Check the camera settings in the app... ⇲
 
Freezing issue

cameras freeze after inactivity

Fix: 1. Check the camera settings for any power-saving features that may be causing the camera to go into sleep mode. Disable these features if p... ⇲
 
Performance issue

poor playback performance

Fix: 1. Ensure you have a strong and stable internet connection while attempting to playback recordings. 2. Lower the playback quality settings... ⇲
 
Playback issue

inability to view recordings

Fix: 1. Ensure that the recordings are stored correctly on the device or server. Check the storage settings in the app. 2. Verify that you have... ⇲
 
Updates issue

loss of configuration after updates

Fix: 1. Before updating the app, take screenshots of your configuration settings for reference. 2. After an update, reconfigure the settings man... ⇲

requires re-adding devices after updates

Fix: 1. Before updating the app, take note of all devices and their settings. 2. After an update, re-add the devices manually using the informat... ⇲
 
Audio issue

no audio codec support during playback

Fix: 1. Check the app settings to see if there are any audio options that can be adjusted. 2. Ensure that your iPhone's volume is turned up and... ⇲
 
Compatibility issue

GV-Eye not optimized for larger screens

Fix: 1. Adjust the display settings on your iPhone to see if there are any options for scaling or display size that can improve the experience.... ⇲

GV-Eye does not open on some devices

Fix: 1. Ensure that the device meets the minimum system requirements for the app. Check the App Store for compatibility information. 2. Restart... ⇲
 
Network issue

inconsistent camera streaming

Fix: 1. Check your network connection and ensure that your Wi-Fi signal is strong. Move closer to the router if necessary. 2. Restart the camera... ⇲

issues with multiple server management

Fix: 1. Ensure that each server is correctly configured and that you have the correct login credentials for each. 2. Try managing one server at... ⇲
 
UI issue

lack of user-friendly interface

Fix: 1. Familiarize yourself with the app by exploring all menus and options. Sometimes, features are hidden in submenus. 2. Look for online tut... ⇲
 
Background issue

no background streaming

Fix: 1. Check the app settings to see if there is an option to enable background streaming. 2. Ensure that Background App Refresh is enabled for... ⇲
 
Video issue

distorted camera view not adjustable

Fix: 1. Check the camera settings in the app to see if there are options for adjusting the view or aspect ratio. 2. Ensure that the camera lens... ⇲
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 what users are saying
Good experience
80.0%

Bad experience
16.2%

Neutral
3.8%

~ from our NLP analysis of 1,492 combined software ratings.

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 Private Data GV-Eye collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. 10 GB: $1.99 10 GB Relay Quota