fix problems on Cascade PBS News [iphone]

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—— Run into issues on Cascade PBS News? Get help pending when official support gets back to you!

Cascade PBS News
Info:
company: KCTS TELEVISION
: http://www.publicmediaapps.com/support
: crosscut.com
Chat with our AI-based Cascade PBS News Support
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Loading issue

prone to buffering

Fix: Check your internet connection. Make sure you are connected to a stable Wi-Fi network. You can test your connection by opening a web browser... ⇲
 
Screen issue

black screen issue

Fix: Force close the app and restart it. Double-click the Home button (or swipe up from the bottom of the screen on newer iPhones) to see all ope... ⇲
 
UI issue

Cascade PBS News is too busy and confusing

Fix: Take some time to explore the app's layout and features. Familiarize yourself with the main sections, such as Home, Shows, and Settings. Thi... ⇲
 
Syncing issue

favorites/my list does not save shows

Fix: Ensure you are logged into your account. Go to the app's settings and check if you are signed in. If not, log in with your credentials and t... ⇲
 
Playback issue

does not automatically play next episode

Fix: Check the app settings for an option related to autoplay or continuous play. Go to Settings within the app and look for a toggle that enable... ⇲
 
Compatibility issue

stops working on iPad

Fix: Ensure that the app is updated to the latest version on your iPad. Go to the App Store, tap on your profile icon, and check for updates. If... ⇲

no way to watch Passport shows

Fix: Ensure you are logged into your PBS account that has Passport access. Go to the app settings and log in with your PBS credentials to see if... ⇲
 
Search issue

limited search-ability

Fix: Use specific keywords when searching. Instead of general terms, try using the exact title of the show or episode you are looking for. This c... ⇲
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 what users are saying
Good experience
75.0%

Neutral
18.8%

Bad experience
6.3%

~ from our NLP analysis of 32 combined software ratings.

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 Private Data Cascade PBS News collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics