fix problems on Philips Sonicare [iphone]

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—— Run into issues on Philips Sonicare? Get help pending when official support gets back to you!

Philips Sonicare
Info:
company: Philips
: https://www.usa.philips.com/c-m/consumer-support
: www.usa.philips.com
Chat with our AI-based Philips Sonicare Support
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Bugs issue
Inaccurate brushing area recognition

Fix: 1. Ensure proper placement: Make sure the brush head is properly attached and that you are using the correct brushing technique as recommend... ⇲
Philips Sonicare does not track brushing time accurately

Fix: 1. Check app settings: Ensure that the app settings for tracking brushing time are enabled. Go to the app settings and look for any options... ⇲
Philips Sonicare often shows incorrect brushing results

Fix: 1. Ensure proper usage: Make sure you are using the app and brush correctly as per the instructions. Incorrect usage can lead to inaccurate... ⇲
 
Loading issue
Delayed app loading

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find the Philips Sonicare app, and select 'Offload App'. This will free up st... ⇲
 
Updates issue
Lack of updates for new devices

Fix: 1. Check for app updates: Regularly check the App Store for updates to ensure you have the latest version that may support new devices. OR... ⇲
Inconsistent performance after updates

Fix: 1. Restart the app: Close the app completely and restart it to see if performance improves after an update. OR 2. Reinstall the app: If p... ⇲
 
Feedback issue
Limited feedback on brushing behavior

Fix: 1. Explore app features: Go through all the features in the app to ensure you are utilizing all available feedback options. Sometimes, feedb... ⇲
 
Settings issue
No option to delete brushing sessions

Fix: 1. Check app settings: Look for any options in the app settings that may allow you to manage or delete brushing sessions. Sometimes, this fe... ⇲
 
Customization issue
No pause feature during brushing

Fix: 1. Use a timer: If you need to pause, consider using a separate timer app to track your brushing time manually. 2. Adjust brushing techniqu... ⇲
 
Security issue
Single factor authentication only

Fix: 1. Use a strong password: Ensure your password is strong and unique to enhance security, even with single-factor authentication. OR 2. En... ⇲
 
Compatibility issue
Philips Sonicare fails to recognize new brush heads

Fix: 1. Ensure compatibility: Check if the new brush head is compatible with your Sonicare model. Refer to the user manual or the Philips website... ⇲
 
Account issue
Philips Sonicare does not allow logout

Fix: 1. Check settings: Look through the app settings for any account management options that may allow you to log out. Sometimes, this feature i... ⇲
 
Support issue
Technical support response is inadequate

Fix: 1. Utilize online resources: Check the Philips Sonicare website for FAQs, user manuals, and troubleshooting guides that may provide solution... ⇲
 
Ads issue
Philips Sonicare is overly focused on marketing

Fix: 1. Provide feedback: While not contacting developers, consider discussing your concerns in user forums to see if others feel the same way an... ⇲
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 what users are saying
Good experience
94.7%

Bad experience
2.7%

Neutral
2.6%

~ from our NLP analysis of 49,874 combined software ratings.

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 Private Data Philips Sonicare collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • Location
    • Diagnostics