fix problems on MyAccount Telekom [iphone]

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—— Run into issues on MyAccount Telekom? Get help pending when official support gets back to you!

MyAccount Telekom
Info:
company: Telekom Romania Mobile Communications S.A.
: https://mobile.telekom.ro/feedback-ios/
: mobile.telekom.ro
Chat with our AI-based MyAccount Telekom Support
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Payments issue

No verification code for payments

Fix: Ensure that your app is updated to the latest version, as updates may include security enhancements. Check the app store for any available u... ⇲
 
Notifications issue

Too many push notifications

Fix: Go to the app settings and look for 'Notifications' or 'Alerts'. Here, you can customize which notifications you want to receive or turn the... ⇲
 
Login issue

No option to remain signed in

Fix: Check the app settings for an option related to 'Stay Signed In' or 'Remember Me'. If available, enable this feature to avoid logging in eac... ⇲
 
UI issue

Difficult navigation between sections

Fix: Create a mental map of the app's layout. Write down the main sections and how to access them. This can help you navigate more efficiently.... ⇲

Cannot find due date of the bill

Fix: Navigate to the billing section of the app. Look for tabs or options labeled 'Billing', 'Payments', or 'Invoices' where the due date is typi... ⇲

Logout button placement is annoying

Fix: Familiarize yourself with the app layout to quickly locate the logout button. You may also want to create a habit of checking the same area... ⇲

Not user-friendly

Fix: Take time to explore the app and create a list of features you find most useful. This can help you focus on what you need and ignore the les... ⇲
 
Network issue

Poor connection between newsletter and app

Fix: Check if you are subscribed to the newsletter through the app settings. If not, try subscribing again and ensure your email is correctly ent... ⇲
 
Freezing issue

MyAccount Telekom freezes on iPad

Fix: Try closing the app completely and restarting it. If the issue persists, restart your iPad to clear any temporary glitches. OR Ensure tha... ⇲
 
Bugs issue

Error when trying to add another service

Fix: Ensure that you have a stable internet connection. Try adding the service again after checking your connection. OR If the error persists,... ⇲
 
Settings issue

Marketing options cannot be disabled

Fix: Check the app settings for any options related to marketing preferences. If available, opt-out of marketing communications. OR If there a... ⇲
 
Crashes issue

MyAccount Telekom crashes when entering billing code

Fix: Ensure that the app is updated to the latest version, as updates often fix bugs that cause crashes. Check the app store for updates. OR I... ⇲
 
Compatibility issue

Inconsistent performance on iPhone 11

Fix: Make sure your iPhone 11 is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. OR If per... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
76.5%

Bad experience
18.2%

Neutral
5.3%

~ from our NLP analysis of 247 combined software ratings.

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 Private Data MyAccount Telekom collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Financial Info
    • Contact Info
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics