fix problems on GOL [iphone]

​

—— Run into issues on GOL ? Get help pending when official support gets back to you!

GOL | Passagens Aéreas
Info:
company: GOL Linhas Aereas SA
: http://www.voegol.com.br
: www.voegol.com.br
Chat with our AI-based GOL Support
   Hello! How can I assist you?  

characters left:
 
Payments issue

Cannot process credit card payments

Fix: 1. Verify that your credit card details are entered correctly, including the card number, expiration date, and CVV. 2. Ensure that your card... ⇲

Inability to purchase luggage for international flights

Fix: 1. Check if the app has a specific section for purchasing luggage and ensure you are following the correct steps. 2. Use the website to purc... ⇲
 
UI issue

Buttons to continue sometimes do not appear

Fix: 1. Restart the app to see if the buttons reappear. 2. Ensure your app is updated to the latest version. 3. Check your internet connection; a... ⇲

Error messages are unclear

Fix: 1. Take a screenshot of the error message and note the steps you took before encountering it. 2. Try to replicate the error to see if it occ... ⇲

Unnecessary animations delay processes

Fix: 1. Check if the app has a setting to reduce animations or improve performance. 2. Go to Settings > Accessibility > Motion and enable 'Reduce... ⇲

GOL is not user-friendly for frequent travelers

Fix: 1. Familiarize yourself with the app's features by exploring the help section or tutorials if available. 2. Provide feedback through the app... ⇲
 
Updates issue

Flight status information is not updated

Fix: 1. Refresh the app by pulling down on the flight status page. 2. Ensure you have a stable internet connection. 3. Check if the app has permi... ⇲
 
Settings issue

Country selection is limited and problematic

Fix: 1. Ensure your app is updated to the latest version. 2. Check if your location settings are enabled for the app in Settings > Privacy > Loca... ⇲
 
Loading issue

GOL is slow to load

Fix: 1. Clear the app's cache by going to Settings > General > iPhone Storage > GOL | Passagens Aéreas > Offload App. 2. Restart your iPhone to f... ⇲

GOL fails to load or book tickets

Fix: 1. Restart the app and check your internet connection. 2. Ensure the app is updated to the latest version. 3. Clear the app's cache by offlo... ⇲
 
Compatibility issue

Inconsistent functionality between app and website

Fix: 1. Use the website for tasks that are not functioning well in the app. 2. Keep both the app and your browser updated to the latest versions.... ⇲

Difficult to access for users outside Latin America

Fix: 1. Use a VPN service to connect to a server in Latin America, which may help access the app's full functionality. 2. Check if the app has a... ⇲

Flawed online mobile site check-in for international travelers

Fix: 1. Use the app for check-in if it is functioning better than the mobile site. 2. Ensure your browser is updated to the latest version if you... ⇲

GOL does not support multiple passengers or multi-stop flights

Fix: 1. Check if the app has a group booking feature or if you can book each passenger separately. 2. Use the website for booking multi-stop flig... ⇲

Poor integration with mileage program

Fix: 1. Ensure your mileage account is linked correctly in the app settings. 2. Check if there are any updates or changes to the mileage program... ⇲

GOL does not function well on iOS

Fix: 1. Ensure your iOS is updated to the latest version in Settings > General > Software Update. 2. Clear the app's cache by offloading it in Se... ⇲
 
Bugs issue

Frequent bugs and crashes

Fix: 1. Ensure your app is updated to the latest version. 2. Restart your iPhone to clear temporary files. 3. Check for iOS updates in Settings >... ⇲
 
Customization issue

Mixed language interface

Fix: 1. Go to Settings > General > Language & Region and ensure your preferred language is set correctly. 2. Check the app's settings for languag... ⇲
 
Support issue

Long wait times for customer service

Fix: 1. Check the app for a help or FAQ section that may address your issue. 2. Use social media platforms to reach out for quicker responses.... ⇲

Long wait times for customer service phone support

Fix: 1. Use the app's help section or FAQ for immediate assistance. 2. Try reaching out via social media for quicker responses. OR 3. Consider... ⇲
 
Registration issue

Inability to check in without CPF for non-Brazilian users

Fix: 1. If you are a non-Brazilian user, check if the app allows you to enter an alternative identification number. 2. Use the website for check-... ⇲
 
Freezing issue

Unresponsive app when trying to add baggage

Fix: 1. Restart the app and try again. 2. Ensure your app is updated to the latest version. 3. Check your internet connection. OR 4. If the is... ⇲
 
Permissions issue

Excessive location service prompts

Fix: 1. Go to Settings > Privacy > Location Services and adjust the settings for the app to 'While Using' or 'Never' if you prefer fewer prompts.... ⇲
 
Login issue

Frequent errors when logging into mileage account

Fix: 1. Ensure your login credentials are correct and that you are using the correct email associated with your mileage account. 2. Reset your pa... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
87.4%

Bad experience
9.0%

Neutral
3.6%

~ from our NLP analysis of 5,801 combined software ratings.

 Switch to these Alternatives:
Smiles
Maxmilhas: seu app de viagens
Azul
LATAM Pass
Melhores Destinos: Passagens
Passagens Imperdíveis
Minha Azul
123milhas: Voos e Hotéis
ViajaNet: Passagens Aéreas
Unidas Aluguel de Carros

 Private Data GOL collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Usage Data
    • Diagnostics