fix problems on Extra CU [iphone]

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—— Run into issues on Extra CU ? Get help pending when official support gets back to you!

Extra CU Mobile App
Info:
company: Extra Credit Union
: https://www.extracreditunion.org/
: www.extracreditunion.org
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UI issue

Difficult to see accounts on one page

Fix: Check if there is a 'View All Accounts' option in the app settings or main menu that allows you to see all accounts at once instead of scrol... ⇲

Difficult app layout

Fix: Familiarize yourself with the app layout by exploring each section. Look for a help or tutorial section within the app that may guide you th... ⇲

Hard to navigate

Fix: Take some time to explore the app's main menu and settings. Familiarize yourself with the icons and their functions to improve navigation.... ⇲

Poor overall financial overview

Fix: Look for a summary or dashboard feature within the app that provides an overview of your finances. If not available, consider using a budget... ⇲

Complicated layout

Fix: Try to identify the most used features and create shortcuts or bookmarks for them if the app allows. This can simplify your experience. OR... ⇲
 
Downloads issue

Forced to download a new banking app

Fix: If the new app is mandatory, download it from the App Store and follow the setup instructions. Ensure you have your login credentials ready... ⇲
 
Security issue

Multiple authentication steps

Fix: If possible, enable biometric authentication (like Face ID or Touch ID) in the app settings to streamline the login process. OR Keep your... ⇲
 
Updates issue

Unable to update

Fix: Check your iPhone's storage space. If it's low, delete unnecessary apps or files to free up space, then try updating the app again. OR En... ⇲
 
Camera issue

Takes multiple attempts for photo capture

Fix: Ensure you are in a well-lit area and that the document is flat and clear. This can improve the camera's ability to capture the image correc... ⇲
 
Compatibility issue

Inability to use updated version on older phones

Fix: If your phone cannot support the updated version, consider using the mobile website for banking services until you can upgrade your device.... ⇲
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 what users are saying
Good experience
93.1%

Bad experience
4.6%

Neutral
2.3%

~ from our NLP analysis of 1,465 combined software ratings.

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 Private Data Extra CU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location