fix problems on AHC [iphone]

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—— Run into issues on AHC ? Get help pending when official support gets back to you!

AHC Mobile
Info:
company: AmeriHealth Caritas Health Plan
: http://www.amerihealthcaritas.com/contact/index.aspx
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Account issue

Account lockout issues

Fix: Wait for a specified period (usually 15-30 minutes) before trying to log in again. This is often a security measure to prevent unauthorized... ⇲

Cannot create accounts for minors

Fix: Check the app's terms of service to see if there are specific age requirements for account creation. If minors are not allowed to create acc... ⇲

User not found errors

Fix: Double-check the username or email you are entering. Ensure there are no typos or extra spaces. If you are unsure, try the password reset op... ⇲
 
Registration issue

Registration fails for existing accounts

Fix: Ensure that you are entering the correct credentials. If you have forgotten your password, use the password reset feature to regain access t... ⇲

Verification email not received

Fix: Check your spam or junk folder for the verification email. Sometimes, emails can be misdirected. If you find it there, mark it as 'not spam'... ⇲
 
Updates issue

Error messages for app updates

Fix: Check your device's storage space. Insufficient storage can prevent updates. Go to Settings > General > iPhone Storage to manage your storag... ⇲
 
Permissions issue

Limited access to claims and features

Fix: Review the app's user guide or FAQ section to understand the features available to your account type. Some features may be restricted based... ⇲
 
Login issue

Inability to log in after initial use

Fix: Check if your internet connection is stable. A weak connection can prevent successful logins. Try switching to Wi-Fi if you are using mobile... ⇲
 
Loading issue

AHC does not open past initial screen

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then, reopen the app to see if it loads... ⇲
 
Bugs issue

AHC has not worked for an extended period

Fix: Check for any app updates in the App Store. Developers often release updates to fix bugs and improve performance. Update the app if an updat... ⇲

General app instability and performance issues

Fix: Clear the app's cache by uninstalling and reinstalling it. This can help resolve performance issues caused by corrupted data. OR Ensure y... ⇲
 
Compatibility issue

State not listed in app

Fix: Ensure that your app is updated to the latest version, as new states may be added in updates. Check the App Store for any available updates.... ⇲
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 what users are saying
Bad experience
90.8%

Good experience
7.7%

Neutral
1.5%

~ from our NLP analysis of 65 combined software ratings.

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 Private Data AHC collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics