fix problems on My Memorial Hermann [iphone]

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My Memorial Hermann™
Info:
company: Memorial Hermann
: https://memorialhermann.org/myMH
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Search issue

Search function returns no results

Fix: Try clearing the app's cache. Go to your iPhone settings, find the My Memorial Hermann app, and look for an option to clear cache or data. A... ⇲
 
Permissions issue

Imaging orders not accessible

Fix: Check if you have the correct permissions set in the app. Go to the settings and ensure that the app has access to your medical records. If... ⇲
 
Slow issue

Slow response time from doctors

Fix: If you are experiencing slow responses, try sending a follow-up message through the app. Sometimes, messages can get lost or overlooked, and... ⇲
 
Bugs issue

Errors in medical records

Fix: Review your medical records in the app and take note of any discrepancies. Document these errors clearly, including dates and details, and k... ⇲
 
Freezing issue

My Memorial Hermann frequently freezes

Fix: Try closing the app completely and restarting it. On an iPhone, swipe up from the bottom of the screen (or double-click the home button) to... ⇲
 
UI issue

Difficult to navigate

Fix: Familiarize yourself with the app's layout by exploring each section. Take notes on where key features are located to make navigation easier... ⇲
 
Support issue

Customer service is unresponsive

Fix: Try reaching out to customer service during off-peak hours, such as early morning or late afternoon, when wait times may be shorter. Have yo... ⇲

Long hold times for customer service

Fix: Try calling customer service during non-peak hours, such as early mornings or late afternoons, to reduce wait times. Have your information r... ⇲
 
Account issue

Limited appointment types available

Fix: Check if there are specific types of appointments that are only available through direct contact with the office. Sometimes, certain appoint... ⇲
 
Messages issue

No email communication with doctors

Fix: Use the messaging feature within the app to communicate with your doctor instead of email. This is often the preferred method for healthcare... ⇲

Messages to doctors often go unanswered

Fix: If you have not received a response within a reasonable timeframe, consider sending a follow-up message through the app to remind your docto... ⇲

Inability to see if messages have been read

Fix: Check if the app has a read receipt feature in the settings. If it does, enable it to track whether your messages have been read in the futu... ⇲
 
Syncing issue

Old medical information not transferred

Fix: Check if there is an option in the app to manually update or add your medical history. If so, input the necessary information to ensure your... ⇲
 
Customization issue

No option to choose which doctor to email

Fix: Check if there is a settings option in the app that allows you to select your preferred doctor for communication. If this feature is not ava... ⇲
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 what users are saying
Good experience
87.8%

Bad experience
9.9%

Neutral
2.3%

~ from our NLP analysis of 575 combined software ratings.

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 Private Data My Memorial Hermann collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics