fix problems on NYSOH [iphone]

—— Run into issues on NYSOH ? Get help pending when official support gets back to you!

NYSOH Mobile Upload

Info:

company: New York State Department of Health

: http://nystateofhealth.ny.gov

Chat with our AI-based NYSOH Support

🛠️ Common NYSOH Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

NYSOH freezes during document submission

Fix: 1. Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available updates. 2... ⇲

NYSOH crashes when uploading multiple documents

Fix: 1. Upload documents one at a time instead of in bulk to see if this prevents crashes. 2. Check your internet connection; a weak connection... ⇲

Cannot remain signed in

Fix: 1. Check your iPhone's settings to ensure that the app is allowed to use background app refresh. Go to Settings > NYSOH > Background App Ref... ⇲

Requires re-signing in every time

Fix: 1. Check if the app has a 'Remember Me' or 'Stay Signed In' option when logging in. Ensure this is selected. 2. Make sure your iPhone is no... ⇲

UI issue

Inconsistent font sizes and styles

Fix: 1. Check your iPhone's display settings. Go to Settings > Display & Brightness and adjust the text size and display settings. 2. Look for a... ⇲

Words are too enlarged to use

Fix: 1. Adjust the text size settings on your iPhone. Go to Settings > Display & Brightness > Text Size and adjust the slider to a smaller size.... ⇲

Loading issue

NYSOH does not load

Fix: 1. Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data. 2. Force close the app and reopen it. Swipe... ⇲

Errors issue

Error messages when opening the app

Fix: 1. Restart your iPhone to clear any temporary glitches. 2. Check for app updates in the App Store. Go to the App Store, tap on your profile... ⇲

Support issue

Unclear document requirements

Fix: 1. Check the app's help or FAQ section for detailed information on document requirements. 2. If available, consult the official NYSOH websi... ⇲

Uploads issue

Cannot attach saved documents

Fix: 1. Ensure that the documents you are trying to attach are saved in a compatible format. Check the app's documentation for supported file typ... ⇲

No option to upload files directly

Fix: 1. Check if the app allows you to upload files from other apps. Use the 'Share' feature from the Files app or Photos app to send documents t... ⇲

Security issue

Cannot use native device security features

Fix: 1. Check if the app has its own security settings that may need to be configured. Look for options in the app settings. 2. Ensure that your... ⇲

Compatibility issue

Limited responsiveness on smaller phones

Fix: 1. Adjust the display settings on your iPhone. Go to Settings > Display & Brightness and try changing the text size or display zoom settings... ⇲

NYSOH is not functional on iPhone

Fix: 1. Ensure that your iPhone meets the app's system requirements. Check the App Store page for NYSOH for any specific requirements. 2. Restar... ⇲

Notifications issue

Repeated notifications for missing documentation

Fix: 1. Review the notifications carefully to ensure you are not missing any required documents. 2. Check the app's documentation section to con... ⇲

Permissions issue

Inability to paste or use keychain features

Fix: 1. Ensure that the app has permission to access your clipboard. Go to Settings > NYSOH and check for any permissions related to clipboard ac... ⇲