fix problems on Telly [iphone]

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—— Run into issues on Telly? Get help pending when official support gets back to you!

Telly - The Smartest TV
Info:
company: TeeVee Corp
: https://www.telly.com/support
: www.telly.com
Chat with our AI-based Telly Support
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Audio issue

Sound issues

Fix: 1. Check the volume settings: Ensure that the volume is turned up on both your iPhone and the Telly app. 2. Disconnect and reconnect any Bl... ⇲
 
Updates issue

Frequent software updates

Fix: 1. Check your update settings: Go to Settings > App Store and toggle off 'App Updates' to prevent automatic updates. 2. Manually update the... ⇲
 
Messages issue

Error messages during setup

Fix: 1. Ensure you have a stable internet connection: Check your Wi-Fi settings and try reconnecting to your network. 2. Restart the app and try... ⇲
 
Registration issue

Limited city options for sign-up

Fix: 1. Check if the app has been updated to include more cities: Go to the App Store and check for updates. 2. If your city is not listed, cons... ⇲
 
Features issue

Lack of remote feature in app

Fix: 1. Check for updates: Ensure you have the latest version of the app, as features may be added in updates. 2. Use your iPhone as a remote by... ⇲
 
Privacy issue

Data privacy concerns

Fix: 1. Review the app's privacy settings: Go to Settings > Privacy on your iPhone and check what permissions Telly has. Adjust them as necessary... ⇲

Unclear terms of service

Fix: 1. Access the terms of service directly in the app or on the website to read through them carefully. 2. Take notes on any specific sections... ⇲
 
Support issue

Long wait times for TV delivery

Fix: 1. Check your order status in the app or website to get updates on delivery times. 2. If possible, choose expedited shipping options at che... ⇲

Inconsistent communication from support

Fix: 1. Document your communication attempts: Keep a record of your inquiries and responses to track the timeline. 2. Use multiple channels to r... ⇲
 
Crashes issue

Telly crashes

Fix: 1. Ensure your iPhone is updated to the latest iOS version by going to Settings > General > Software Update. 2. Clear the app cache by offl... ⇲
 
Settings issue

Difficulties with widget setup

Fix: 1. Ensure you are following the correct steps to add a widget: Long press on the home screen, tap the '+' icon, and search for the Telly wid... ⇲
 
Customization issue

Manual control of LED lights

Fix: 1. Check the app settings to see if there is an option to control LED lights directly from the app. 2. If manual control is necessary, cons... ⇲

Limited customization options

Fix: 1. Explore all settings within the app to see if there are hidden customization features. 2. Check for app updates that may introduce new c... ⇲
 
Screen issue

Second screen always on

Fix: 1. Check the app settings for an option to turn off the second screen feature. 2. Restart the app to see if this resolves the issue. OR... ⇲
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 what users are saying
Good experience
50.0%

Bad experience
47.9%

Neutral
2.1%

~ from our NLP analysis of 48 combined software ratings.

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 Private Data Telly collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Sensitive Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics
    • Other Data