fix problems on O2 Digital Banking [iphone]

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—— Run into issues on O2 Digital Banking? Get help pending when official support gets back to you!

O2 Digital Banking
Info:
company: Old Second National Bank
: https://www.oldsecond.com/forms/contact-us/
: www.oldsecond.com
Chat with our AI-based O2 Digital Banking Support
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Payments issue

Frequent Zelle transaction failures

Fix: 1. Ensure that your internet connection is stable when initiating Zelle transactions. 2. Double-check that the recipient's information (emai... ⇲

Limited bill pay functions in app

Fix: 1. Review the app's bill pay section to understand the available features. 2. If certain functions are missing, check if there are any updat... ⇲

Monthly cap on mobile deposits

Fix: 1. Check the app or your account settings to find out what the monthly cap is. 2. Plan your deposits accordingly to avoid hitting the cap to... ⇲

Error codes during check deposits

Fix: 1. Take note of the specific error code displayed and refer to the app's help section for explanations. 2. Ensure that the check is properly... ⇲

Recurring payments not functioning properly

Fix: 1. Review the settings for your recurring payments to ensure they are set up correctly. 2. Check if there are any restrictions on your accou... ⇲
 
Account issue

Frequent password resets and account lockouts

Fix: 1. Ensure you are using a strong, memorable password that you can easily recall. 2. Use a password manager to store your passwords securely.... ⇲
 
UI issue

Difficult navigation of transactions

Fix: 1. Familiarize yourself with the app's layout by exploring each section. 2. Use the search function, if available, to quickly find specific... ⇲

All transactions displayed for multiple accounts

Fix: 1. Check the app settings to see if there is an option to filter transactions by account. 2. Familiarize yourself with the app's navigation... ⇲
 
Crashes issue

O2 Digital Banking crashes frequently

Fix: 1. Ensure that your app is updated to the latest version available in the App Store. 2. Restart your iPhone to clear any temporary glitches.... ⇲
 
Support issue

No response from customer support

Fix: 1. Check the app for any FAQs or help sections that may address your issue. 2. Try reaching out to customer support through different channe... ⇲
 
Updates issue

Inability to initiate system upgrade

Fix: 1. Check the App Store for any available updates for the O2 Digital Banking app. 2. Ensure your iPhone's operating system is up to date by g... ⇲
 
Bugs issue

O2 Digital Banking does not recognize mobile deposit checkbox

Fix: 1. Ensure that you are using the latest version of the app, as updates may fix bugs related to the mobile deposit feature. 2. Restart the ap... ⇲
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 what users are saying
Good experience
92.0%

Bad experience
5.2%

Neutral
2.8%

~ from our NLP analysis of 7,115 combined software ratings.

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 Private Data O2 Digital Banking collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location