fix problems on UH MyChart [iphone]

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UH MyChart
Info:
company: University Hospitals Health System, Inc.
: http://Uhnow.uhhospitals.org/mychart/support
: Uhhospitals.org
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Notifications issue

UH MyChart sends duplicate appointment notices

Fix: Check your notification settings within the app. Go to Settings > Notifications and see if there are multiple settings enabled for appointme... ⇲
 
Messages issue

Messages disappear after reading

Fix: Check if there is a setting in the app that archives or deletes messages after reading. Go to the app settings and look for message manageme... ⇲

Cannot send messages unless provider has messaged first

Fix: Check if there is a setting in the app that allows you to initiate messages. Some apps have restrictions based on previous communication.... ⇲
 
UI issue

UH MyChart difficult to navigate

Fix: Familiarize yourself with the app layout by exploring each section. Take notes on where key features are located to improve your navigation... ⇲

Confusing navigation

Fix: Take time to explore the app's layout and familiarize yourself with where different features are located. Consider creating a quick referenc... ⇲
 
Payments issue

Inaccurate billing information

Fix: Double-check your billing information by comparing it with your insurance statements or previous bills. If discrepancies exist, take screens... ⇲
 
Slow issue

UH MyChart slow to load

Fix: Clear the app cache by going to your iPhone settings, selecting the app, and choosing to clear cache or data if available. This can help imp... ⇲
 
Loading issue

Message center fails to load

Fix: Check your internet connection. Switch between Wi-Fi and cellular data to see if the message center loads on a different network. OR Forc... ⇲

Cannot compose new messages until inbox loads

Fix: Try refreshing the inbox by pulling down on the screen. This can sometimes prompt the inbox to load faster and allow you to compose new mess... ⇲
 
Updates issue

Difficult to update medication list

Fix: Go to the medication section in the app and look for an 'Edit' or 'Update' option. Follow the prompts to add or change medications. OR If... ⇲
 
Login issue

UH MyChart frequently logs out

Fix: Check your app settings for any session timeout settings. If available, adjust them to stay logged in longer. OR Ensure your iPhone's sof... ⇲
 
Search issue

No search option available

Fix: Explore the app thoroughly to see if there is a hidden search feature, often represented by a magnifying glass icon in the top corner. OR... ⇲

Tasks difficult to find

Fix: Look for a dedicated 'Tasks' section in the app. If it’s not immediately visible, check under different categories or menus. OR If tasks... ⇲
 
Compatibility issue

Old platform still active

Fix: Check if there is an option in the app to switch to the new platform or update your account settings to ensure you are using the latest vers... ⇲
 
Customization issue

Irrelevant conditions listed

Fix: Review your profile settings in the app to ensure that your medical history and conditions are accurately reflected. Update any incorrect in... ⇲
 
Network issue

Internal server errors occur

Fix: Check the app's status on social media or forums to see if others are experiencing similar issues. If so, it may be a temporary server probl... ⇲
 
Syncing issue

No option to export results to Apple Health

Fix: Check the app settings to see if there is an integration option for Apple Health. If available, enable it to sync your data. OR If direct... ⇲
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 what users are saying
Good experience
77.5%

Bad experience
15.8%

Neutral
6.7%

~ from our NLP analysis of 1,693 combined software ratings.

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 Private Data UH MyChart collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics