fix problems on Heja [iphone]

—— Run into issues on Heja? Get help pending when official support gets back to you!

Heja

Info:

company: Heja Sports

: https://help.heja.io

: heja.io

Chat with our AI-based Heja Support

🛠️ Common Heja Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Absence tracking is limited

Fix: Create a shared document or spreadsheet to track absences more comprehensively among team members. OR Use a dedicated absence tracking ap... ⇲

18% of users had this problem

Heja has bugs and quirks

Fix: Ensure the app is updated to the latest version by checking the App Store for updates. Developers often release patches to fix bugs. OR T... ⇲

15% of users had this problem

Payments issue

Pro version required for multiple admins

Fix: Consider using a shared account for admin tasks if feasible, or designate one person to manage admin duties under the Pro version. OR Exp... ⇲

No way to cancel subscription easily

Fix: Navigate to your Apple ID settings, select 'Subscriptions', and find Heja to manage your subscription directly from there. OR Set a remin... ⇲

Compatibility issue

Limited desktop access compared to mobile

Fix: Utilize the mobile app for tasks that are not available on the desktop version, and keep a list of tasks that require mobile access. OR C... ⇲

Uploads issue

Video upload time is long

Fix: Try compressing videos before uploading them to reduce file size and speed up the upload process. OR Ensure you have a strong and stable... ⇲

No ability to upload non-picture files

Fix: Use a file-sharing service (like Google Drive or Dropbox) to share non-picture files with your team and link them in the app. OR Convert... ⇲

Ads issue

Ads in the news feed

Fix: Consider upgrading to the Pro version if it offers an ad-free experience that suits your needs. OR Use the app during off-peak hours when... ⇲

Pop-up ads are intrusive

Fix: Try using the app in airplane mode to see if it reduces the frequency of pop-up ads, though this may limit functionality. OR Consider upg... ⇲

No option for team-wide ad removal

Fix: Discuss with your team the possibility of collectively upgrading to the Pro version to remove ads for everyone. OR Encourage team members... ⇲

Video issue

Limited video length

Fix: Edit your videos to fit within the length restrictions before uploading them, using video editing apps available on iPhone. OR Break long... ⇲

Customization issue

No option to edit own posts

Fix: Copy the content of your post, delete the original, and create a new post with the corrected information. OR Keep a draft of your posts i... ⇲

No ability to pin posts

Fix: Use a dedicated channel or group for important announcements and remind team members to check it regularly. OR Highlight important posts... ⇲

Updates issue

Inaccurate schedule updates

Fix: Double-check the schedule manually and communicate any discrepancies to your team to ensure everyone is on the same page. OR Set reminder... ⇲

Notifications issue

No birthday notifications

Fix: Manually track team members' birthdays using a shared calendar or a notes app to remind yourself and others. OR Set reminders in your per... ⇲

Search issue

No search option in chat

Fix: Use keywords or phrases to scroll through chat history manually to find specific messages. OR Encourage team members to summarize importa... ⇲

Syncing issue

No integration with external calendars

Fix: Manually input important dates from Heja into your external calendar to keep track of events. OR Use reminders or alerts in your external... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

98.0%

Neutral

1.3%

Bad experience

0.7%

~ from our NLP analysis of 17,214 combined software ratings.

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Private Data Heja collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
- Usage Data
- Diagnostics

Cost of Subscriptions

Heja Plus: $2.99 1 month of Heja Plus, renews monthly
Team A (Tier 90) - Monthly: $13.49 Your Team A subscription. Renews monthly
Team B (Tier 90) - Monthly: $13.49 Your Team B subscription. Renews monthly
Yearly Heja Pro (Team A): $99.99 Valid for one team. Renews Yearly
Team C (Tier 90) - Monthly: $13.49 Your Team C subscription. Renews monthly
Heja Plus yearly: $19.99 Heja Plus yearly subscription
Team D (Tier 90) - Monthly: $13.49 Your Team D subscription. Renews monthly
1 Team Heja Pro (monthly): $13.49 1 Team Heja Pro (monthly)
Team A (Tier 50) - Monthly: $13.49 Your Team A subscription. Renews monthly
Team B (Tier 90) - Yearly: $99.99 Your Team B subscription. Renews yearly