fix problems on Pocket Dex [iphone]

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—— Run into issues on Pocket Dex? Get help pending when official support gets back to you!

Pocket Dex – for Pokémon TCG
Info:
company: Transient Universe, Inc.
: https://www.pocketdexapp.com/help
: www.pocketdexapp.com
Chat with our AI-based Pocket Dex Support
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Bugs issue

Incorrect card recognition

Fix: 1. Ensure that the card is not damaged or obscured by any protective sleeves. 2. Try scanning the card in different lighting conditions or b... ⇲

Inaccurate pricing for some cards

Fix: 1. Cross-reference card prices with other reliable sources such as TCGPlayer or eBay to verify accuracy. 2. If you find discrepancies, consi... ⇲

Does not recognize holographic or special cards

Fix: 1. Ensure that the card is not obscured by any protective sleeve that may interfere with scanning. 2. Try scanning the card in different lig... ⇲

Missing cards in specific collections

Fix: 1. Manually add missing cards to your collection if the app allows it. 2. Check for updates to the app that may include additional cards or... ⇲

Frequent scanning errors after upgrade

Fix: 1. Restart the app and try scanning again to see if the issue resolves itself. 2. Clear the app's cache if the option is available in the se... ⇲
 
Crashes issue

Pocket Dex crashes when adding certain cards

Fix: 1. Ensure that your iPhone has enough storage space available. Go to Settings > General > iPhone Storage to check. 2. Restart the app and tr... ⇲
 
Customization issue

Limited options for card editions

Fix: 1. Check for updates to the app that may include additional card editions. 2. If you are looking for a specific edition, consider manually a... ⇲

Lack of organization options for sub-collections

Fix: 1. Create separate collections for different categories or types of cards within the app. 2. Use naming conventions to help organize your co... ⇲

No condition grading options

Fix: 1. Use notes or tags within the app to manually track the condition of your cards. 2. Create a separate collection for graded cards to keep... ⇲
 
Camera issue

No flashlight mode for scanning

Fix: 1. Use your iPhone's built-in flashlight by swiping up from the bottom of the screen (or down from the top right on newer models) and tappin... ⇲
 
Slow issue

Slow scanning process

Fix: 1. Ensure that your iPhone is running the latest iOS version to optimize performance. 2. Close any unnecessary apps running in the backgroun... ⇲
 
Updates issue

Limited stock in shop

Fix: 1. Regularly check the shop section of the app for updates on stock availability. 2. Consider setting up alerts if the app has that feature... ⇲

Requires upgrade for more scans

Fix: 1. Use the app's free features to manage your collection and limit scans to essential cards. 2. Consider upgrading only if you find the app... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
88.5%

Bad experience
6.6%

Neutral
4.9%

~ from our NLP analysis of 122 combined software ratings.

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OP TCG Dex
MasterDex - complete pokedex
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 Private Data Pocket Dex collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Pocket Dex Pro: $4.99 Unlimited scanning with Pro
  2. Pocket Dex Pro+: $1.99 Save 10% on cards and 5% on sealed products
  3. Pocket Dex Pro+ (Annual): $9.99 Save 10% on cards and 5% on sealed products
  4. Pocket Dex Pro (Annual): $9.99 Unlimited scanning & collection value
  5. Pocket Dex Pro: $0.99 Unlock unlimited scanning & collection value