fix problems on Engageli [iphone]

—— Run into issues on Engageli? Get help pending when official support gets back to you!

Engageli

Info:

company: Engageli Inc

: http://support.engageli.com

: engageli.com

Chat with our AI-based Engageli Support

🛠️ Common Engageli Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

No option to review recordings

Fix: Check if the app has a dedicated section for recorded sessions. Navigate to the main menu or settings to see if there is an option labeled '... ⇲

Engageli does not exit landscape mode

Fix: Try rotating your device to portrait mode while the app is open. If it does not respond, force close the app by swiping up from the bottom o... ⇲

Settings issue

Preset settings are not saved

Fix: After adjusting your settings, ensure you are saving them before exiting the settings menu. Look for a 'Save' or 'Apply' button and confirm... ⇲

Video issue

No Picture-in-Picture mode

Fix: Check if your iPhone supports Picture-in-Picture mode. Go to Settings > General > Picture in Picture and ensure it is enabled. If the app do... ⇲

Limited video viewing options

Fix: Explore the app settings to see if there are options to adjust video quality or viewing preferences. If the app has a help section, refer to... ⇲

No playback option

Fix: Check if the app has a dedicated playback section or button. If not, try navigating to the main menu to see if there is an option for 'My Re... ⇲

Playback speed cannot be adjusted

Fix: Check the app settings for any playback options. If there is no option to adjust speed, consider using a different video player that allows... ⇲

Playback room not active

Fix: Ensure you are logged into the correct session or class. If the room is not active, check with your instructor or classmates to confirm the... ⇲

Screen issue

Screen does not rotate

Fix: Ensure that the screen rotation lock is disabled. Swipe down from the top-right corner of your iPhone to access the Control Center and check... ⇲

Audio issue

Microphone mutes when screen is closed

Fix: Check the app settings for any options related to microphone usage. Ensure that the app has permission to use the microphone even when the s... ⇲

Volume control is nonexistent

Fix: Check the app settings for any audio options. Ensure that the volume is turned up within the app and that your device's volume is also adjus... ⇲

Cannot connect to headphones

Fix: Ensure your headphones are charged and in pairing mode. Go to Settings > Bluetooth and check if your headphones are listed. If not, try rese... ⇲

UI issue

No small instructor screen in expanded view

Fix: Look for a toggle or button within the app that allows you to switch between views. This may be labeled as 'Instructor View' or 'Gallery Vie... ⇲

Confusing chat interface

Fix: Take some time to explore the chat interface. Look for icons or buttons that may indicate different functions (e.g., sending messages, viewi... ⇲

No login option for all classes

Fix: Ensure you are using the correct login credentials. If you have multiple accounts, verify which account is linked to the class you are tryin... ⇲

Cannot log in repeatedly

Fix: Check your internet connection and ensure it is stable. If you are using a VPN, try disabling it and attempt to log in again. OR If login... ⇲

Customization issue

Automatic table and group creation

Fix: Check the app settings for any options related to group or table creation. If there is an option to disable automatic creation, toggle it of... ⇲

Privacy issue

Censorship issues

Fix: Review the app's content guidelines to ensure compliance. If you believe content is being censored incorrectly, try rephrasing your messages... ⇲

Updates issue

New update disables AirPods and Bluetooth

Fix: Try disconnecting and reconnecting your AirPods. Go to Settings > Bluetooth, tap on your AirPods, and select 'Forget This Device'. Then, rec... ⇲

Messages issue

Cannot view messages while watching video

Fix: Try minimizing the video player if the app allows it. Look for a minimize or pop-out button that allows you to continue watching while acces... ⇲

Permissions issue

Access denied for most links

Fix: Check your internet connection to ensure it is stable. If you are on a restricted network (like a school or workplace), try switching to a d... ⇲

Freezing issue