fix problems on NBK [iphone]

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—— Run into issues on NBK ? Get help pending when official support gets back to you!

NBK Mobile Banking
Info:
company: National Bank of Kuwait
: https://nbk.com/kuwait/personal/ways-to-bank/mobile-banking.html
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Account issue

No option to rename or edit account names

Fix: 1. Open the NBK Mobile Banking app and navigate to the account section. 2. Check if there is an 'Edit' option next to your account names. If... ⇲

No visibility of funds on hold in prepaid cards

Fix: 1. Check if there is a specific section in the app for 'Pending Transactions' or 'Funds on Hold'. 2. If not, log out and log back in to refr... ⇲

Transfer details not available for previous transactions

Fix: 1. Navigate to the transaction history section of the app. 2. If details are missing, try refreshing the app by logging out and back in. 3.... ⇲

Beneficiary name length restriction

Fix: 1. Try abbreviating the beneficiary's name to fit within the character limit. 2. If the app allows, use initials or a shorter version of the... ⇲

No online bank statements available

Fix: 1. Check if the app has a specific section for bank statements. 2. If not, log into your online banking account through a web browser to acc... ⇲
 
Bugs issue

Prepaid cards not showing permanently

Fix: 1. Ensure that your prepaid cards are activated and linked to your account. 2. Log out of the app and log back in to refresh your account in... ⇲

Bugs and lagging issues

Fix: 1. Ensure that the app is updated to the latest version. 2. Restart your iPhone to clear temporary files that may be causing lag. OR 1. I... ⇲
 
Security issue

Security system too restrictive

Fix: 1. Review the app's security settings in the settings menu. 2. Adjust any settings that may be overly restrictive, such as enabling biometri... ⇲

NBK asks for password for transfers

Fix: 1. Check the app's security settings to see if there is an option to enable biometric authentication for transfers. 2. If not, ensure you ar... ⇲

NBK falsely claims device is jailbroken

Fix: 1. Restart your iPhone to see if the message persists. 2. Ensure that your device is not actually jailbroken by checking in Settings > Gener... ⇲
 
Support issue

Customer service not helpful

Fix: 1. Try using different communication channels such as email, chat, or social media for customer support. 2. Prepare specific questions or is... ⇲
 
UI issue

Transfer list removed from app

Fix: 1. Check if the transfer list feature has been moved to a different section of the app. 2. Log out and log back in to see if the feature rea... ⇲

User experience needs improvement

Fix: 1. Familiarize yourself with the app's layout and features to improve navigation. 2. Provide feedback through the app's feedback option to s... ⇲
 
Payments issue

Monthly withdrawal limit too low

Fix: 1. Review your account settings to see if there are options to increase your withdrawal limit. 2. If applicable, consider upgrading your acc... ⇲

High fees for bank statements

Fix: 1. Review the fee structure in the app or on the website to understand the charges. 2. Consider opting for electronic statements if availabl... ⇲

Loan payments not flexible

Fix: 1. Review your loan agreement to understand the payment terms. 2. If the app does not allow flexibility, consider making extra payments thro... ⇲
 
Network issue

NBK does not connect on WiFi

Fix: 1. Check your WiFi connection by trying to access other apps or websites. 2. Restart your router and reconnect your iPhone to the WiFi netwo... ⇲
 
Compatibility issue

New update not working with other applications

Fix: 1. Check for updates for the other applications that are not working. 2. Restart your iPhone to refresh all applications after the update.... ⇲
 
Customization issue

Need to use computer for wire transfers

Fix: 1. Check if the app has added wire transfer functionality in recent updates. 2. If not, familiarize yourself with the online banking portal... ⇲
 
Login issue

NBK requires new password activation

Fix: 1. Follow the prompts in the app to activate your new password. 2. Ensure that you are entering the new password correctly and that it meets... ⇲
 
Slow issue

NBK slows down and verification delays

Fix: 1. Close other apps running in the background to free up resources. 2. Restart your iPhone to improve performance. OR 1. If the app conti... ⇲
 
Privacy issue

Mandatory location tracking

Fix: 1. Check the app's location settings in your iPhone's Settings. 2. If you are uncomfortable with location tracking, consider adjusting the s... ⇲
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 what users are saying
Good experience
91.9%

Bad experience
5.7%

Neutral
2.4%

~ from our NLP analysis of 35,995 combined software ratings.

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 Private Data NBK collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Usage Data
    • Diagnostics
    • Other Data