fix problems on LinkAja [iphone]

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—— Run into issues on LinkAja ? Get help pending when official support gets back to you!

LinkAja / LinkAja Syariah
Info:
company: PT. FINTEK KARYA NUSANTARA
: https://www.linkaja.id
: www.linkaja.id
Chat with our AI-based LinkAja Support
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Login issue

frequent logouts

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. Unstable connections can cause frequent logouts. T... ⇲
 
Payments issue

cashback not received

Fix: 1. Check cashback eligibility: Review the terms and conditions for cashback offers within the app to ensure your transaction qualifies. Some... ⇲

no feedback on cashback availability

Fix: 1. Check transaction history: Regularly review your transaction history in the app to see if cashback has been credited after a certain peri... ⇲

difficulties with e-money top up

Fix: 1. Check payment methods: Ensure that the payment method you are using for the top-up is valid and has sufficient funds. Try using a differe... ⇲
 
Support issue

difficult to contact support

Fix: 1. Use in-app support: Look for a 'Help' or 'Support' section within the app. Many apps have FAQs or chat support that can assist you withou... ⇲
 
Crashes issue

force closes during transactions

Fix: 1. Ensure sufficient storage: Go to Settings > General > iPhone Storage and check if you have enough free space. If storage is low, delete u... ⇲

crashes after inputting OTP

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find LinkAja, and offload the app to clear cache. Reinstall the app afterward... ⇲
 
Compatibility issue

incompatible with iOS 13

Fix: 1. Update your iPhone: If possible, update your iPhone to a newer iOS version. Go to Settings > General > Software Update and install any av... ⇲

poor cross-device testing

Fix: 1. Use the app on a different device: If you have access to another device, try using LinkAja on that device to see if the issues persist. T... ⇲
 
Registration issue

registration issues

Fix: 1. Check internet connection: Ensure you have a stable internet connection during the registration process. A weak connection can cause issu... ⇲
 
UI issue

no submit button for OTP

Fix: 1. Check for app updates: Ensure you are using the latest version of the app, as updates may fix UI issues like missing buttons. 2. Restart... ⇲
 
Ads issue

limited promotions compared to competitors

Fix: 1. Check the app regularly: Promotions may change frequently. Regularly check the promotions section in the app to stay updated on any new o... ⇲
 
Loading issue

LinkAja does not progress after OTP

Fix: 1. Check internet connection: Ensure you have a stable internet connection. A weak connection can prevent the app from progressing after ent... ⇲
 
Settings issue

no instructions for app settings

Fix: 1. Explore the app: Navigate through the app to familiarize yourself with the settings. Look for a 'Help' or 'FAQ' section that may provide... ⇲
 
Account issue

blocked accounts without reason

Fix: 1. Review account activity: Check your transaction history for any unusual activity that may have triggered the block. Ensure all transactio... ⇲
 
Slow issue

slow transaction processing

Fix: 1. Check internet connection: Ensure you have a stable and fast internet connection. Switch between Wi-Fi and cellular data to see if it imp... ⇲
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 what users are saying
Good experience
48.9%

Bad experience
47.8%

Neutral
3.3%

~ from our NLP analysis of 184 combined software ratings.

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 Private Data LinkAja collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contacts
    • User Content
    • Usage Data
    • Diagnostics