fix problems on InterNations [iphone]

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—— Run into issues on InterNations? Get help pending when official support gets back to you!

InterNations
Info:
company: InterNations GmbH
: https://www.internations.org/support/request/
: www.internations.org
Chat with our AI-based InterNations Support
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Registration issue

Confusing event registration process

Fix: Take a moment to read through the event details carefully before registering. Look for a 'How to Register' section if available. If the proc... ⇲

Errors when signing up for events

Fix: Ensure that all required fields are filled out correctly when signing up for an event. Double-check for any error messages that may indicate... ⇲
 
Security issue

Multiple fake profiles and scammers

Fix: Be cautious when interacting with new profiles. Look for verified badges or profiles with complete information. If you encounter a suspiciou... ⇲
 
Account issue

Complicated membership cancellation process

Fix: Log into your account and navigate to the account settings. Look for a section labeled 'Membership' or 'Subscription.' Follow the prompts to... ⇲

Hidden cancellation options

Fix: Explore all sections of your account settings thoroughly. Look for tabs labeled 'Account,' 'Subscription,' or 'Membership' to find cancellat... ⇲
 
Payments issue

Automatic renewal without notification

Fix: Check your account settings for subscription details. Look for an option to manage your subscription and disable automatic renewal if you pr... ⇲

Non-refundable charges

Fix: Before making any purchases, carefully read the terms and conditions regarding refunds. If you have already made a purchase, document your c... ⇲
 
Support issue

Inconsistent customer service

Fix: Document your interactions with customer service, including dates and details of your inquiries. This can help you track responses and follo... ⇲

Rude and discriminatory behavior from volunteers

Fix: If you encounter inappropriate behavior, document the incident with screenshots and details. Use the app's reporting feature to report the b... ⇲

Lack of support during membership issues

Fix: Utilize the app's help section or FAQ to find answers to common membership issues. This can often provide immediate assistance without needi... ⇲
 
Customization issue

Inability to edit profile interests

Fix: Navigate to your profile settings and look for an 'Edit Profile' option. If you cannot find it, try logging out and back in, as this can som... ⇲
 
UI issue

Poor app design for tablet

Fix: Try using the app in portrait mode instead of landscape, as this can sometimes improve usability on tablets. Additionally, check for any upd... ⇲
 
Notifications issue

Spam notifications about events

Fix: Go to Settings > Notifications > InterNations and adjust your notification preferences. You can turn off notifications for events or limit t... ⇲

Notifications not clearing after viewing

Fix: Try force-closing the app and reopening it. This can sometimes refresh the notification system and clear any stuck alerts. OR Check for a... ⇲
 
Login issue

Frequent logouts from the app

Fix: Ensure that your app is updated to the latest version. Go to the App Store and check for updates. Frequent logouts can sometimes be caused b... ⇲
 
Messages issue

Limited message space

Fix: Be concise in your messages and prioritize important information. If you find yourself running out of space, consider sending multiple messa... ⇲
 
Settings issue

No local time zone adjustment for events

Fix: Manually convert the event time to your local time zone using a time zone converter tool available online. This can help you keep track of w... ⇲
 
Glitches issue

Glitches in the app

Fix: Try clearing the app's cache by uninstalling and reinstalling it. This can help eliminate any corrupted data that may be causing glitches.... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
91.1%

Neutral
5.2%

Bad experience
3.7%

~ from our NLP analysis of 5,115 combined software ratings.

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 Private Data InterNations collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Premium Membership (3 months): $59.99 Albatross Membership (3 months)
  2. Premium Membership (12 months): $129.99 Albatross Membership (12 months)