fix problems on Wellhub (Gympass) [iphone]

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Wellhub (Gympass)
Info:
company: GymPass
: https://wellhub.com/en-us/
: wellhub.com
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Bugs issue
Check-in feature often fails

Fix: Before checking in, ensure that your location services are enabled for the app. Go to Settings > Privacy > Location Services, and make sure... »»
App does not save user reviews

Fix: After writing a review, ensure you are connected to the internet before submitting it. If the app fails to save it, try writing your review... »»
Inaccurate gym hours listed

Fix: Before heading to the gym, check the gym's official website or call them directly to confirm their hours. This can help avoid wasted trips d... »»
Cancellation requests not recorded properly

Fix: After submitting a cancellation request, take a screenshot of the confirmation message for your records. This can serve as proof if there ar... »»
App does not recognize some gyms

Fix: Ensure that the gym you are trying to access is part of the Wellhub network. You can check this by looking at the list of partnered gyms in... »»
 
Privacy issue
Lack of transparency about gym access limits

Fix: Check the membership details within the app. Look for a section that outlines your membership tier and the associated gym access limits. If... »»
 
Updates issue
Inconsistent class scheduling updates

Fix: Regularly check the class schedule section of the app for updates. If you notice inconsistencies, take screenshots of the schedules for your... »»
No clear communication about plan changes

Fix: Regularly check the app for any notifications or updates regarding your plan. Make it a habit to review your account settings and notificati... »»
 
Support issue
Customer service response times are slow

Fix: Utilize the in-app help or FAQ section to find answers to common questions, which may reduce the need for customer service contact. OR If... »»
No web-based site for support

Fix: Utilize the app's help section for FAQs and troubleshooting tips. This can often provide immediate assistance without needing a web-based si... »»
 
Payments issue
High membership cost increases

Fix: Review your membership plan details in the app to understand what you are paying for. If you feel the cost is unjustified, consider downgrad... »»
 
Permissions issue
Limited access to certain gyms based on membership tier

Fix: Familiarize yourself with the gyms available to your membership tier. Create a list of gyms you can access and prioritize those in your work... »»
Inability to check in at multiple gyms in one day

Fix: Plan your gym visits ahead of time and choose one gym per day to avoid issues with check-ins. This can help you manage your workouts effecti... »»
Limited access to live classes

Fix: Check the schedule for live classes regularly and set reminders for those you want to attend. This can help you stay informed about availabl... »»
 
Login issue
Frequent logouts from the app

Fix: Check your app settings to ensure that you are not set to log out after a certain period of inactivity. If this option exists, adjust it to... »»
 
Compatibility issue
Booking process is not integrated with all gyms

Fix: When booking a class, double-check that you are selecting a gym that is compatible with your membership. If you encounter issues, try bookin... »»
 
Customization issue
No option to view favorite gyms easily

Fix: Create a list of your favorite gyms in a notes app or use a dedicated note-taking app to keep track of them for easy access. OR Check if... »»
Inability to filter class types effectively

Fix: When searching for classes, use specific keywords related to the type of class you want (e.g., yoga, HIIT) to help narrow down results. OR... »»
 
UI issue
App lacks a user-friendly interface

Fix: Take time to explore the app's features and familiarize yourself with its layout. Create a cheat sheet of the most important functions for q... »»
Lack of a dashboard for tracking attendance

Fix: Keep a personal log of your gym visits and classes attended in a notes app or spreadsheet. This can help you track your attendance manually.... »»
 
Search issue
Search function is unclear

Fix: When using the search function, try using specific keywords related to what you are looking for. This can help narrow down results more effe... »»
 
Notifications issue
Notifications are intrusive

Fix: Adjust your notification settings within the app. Go to Settings > Notifications and customize which notifications you want to receive or tu... »»
 
Account issue
Issues with dependent account management

Fix: Review the account settings for dependents to ensure they are set up correctly. Make sure all necessary information is filled out accurately... »»
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 what users are saying
Good experience
86.0%

Bad experience
11.5%

Neutral
2.5%

~ from our NLP analysis of 6,907 combined software ratings.

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 Private Data Wellhub (Gympass) collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location