fix problems on MATRIX LMS [iphone]

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—— Run into issues on MATRIX LMS? Get help pending when official support gets back to you!

MATRIX LMS
Info:
company: MATRIX LMS, LLC
: https://www.matrixlms.com/info/services
: www.matrixlms.com
Chat with our AI-based MATRIX LMS Support
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Loading issue

will not load

Fix: 1. Restart the app: Close the app completely and reopen it. This can resolve temporary loading issues. OR 2. Reinstall the app: Uninstall... ⇲
 
Login issue

requires new login after each session

Fix: 1. Check app settings: Look for any settings related to session management or login preferences within the app. Ensure that 'Remember Me' or... ⇲
 
Settings issue

needs portal name input every time

Fix: 1. Save portal name in notes: Keep your portal name saved in a notes app for quick access, so you can easily copy and paste it each time you... ⇲
 
Updates issue

MATRIX LMS has not been updated in 5 years

Fix: 1. Check for alternative apps: If the app is outdated and not functioning well, consider looking for alternative learning management systems... ⇲

no basic maintenance updates

Fix: 1. Monitor for updates: Regularly check the App Store for any updates to the MATRIX LMS app, as developers may release updates without prior... ⇲
 
UI issue

tracking time is confusing

Fix: 1. Review user guides: Look for any user manuals or guides provided by MATRIX LMS that explain how to track time effectively within the app.... ⇲
 
Screen issue

blank white screen on launch

Fix: 1. Force close the app: Double-click the home button (or swipe up) and swipe the MATRIX LMS app off the screen to force close it, then reope... ⇲
 
Glitches issue

glitchy performance

Fix: 1. Update your iOS: Ensure your iPhone is running the latest version of iOS, as updates can improve app performance and compatibility. OR... ⇲
 
Compatibility issue

MATRIX LMS refuses to work on certain devices

Fix: 1. Check device compatibility: Verify that your device meets the minimum requirements for running the MATRIX LMS app. This information can u... ⇲

MATRIX LMS not compatible with current iOS versions

Fix: 1. Use an older device: If you have access to an older device that runs a compatible version of iOS, consider using that for MATRIX LMS. O... ⇲
 
Search issue

difficult to find in app store

Fix: 1. Use direct links: If you have access to the app's direct link (e.g., from the MATRIX LMS website), use that to find and download the app... ⇲
 
Crashes issue

MATRIX LMS suddenly stopped working

Fix: 1. Restart your device: A simple restart can often resolve temporary issues that cause apps to stop working. OR 2. Check for updates: Ens... ⇲
 
Freezing issue

MATRIX LMS freezes on white screen

Fix: 1. Force close the app: Swipe up to close the app completely and then reopen it to see if the issue persists. OR 2. Clear app data: If po... ⇲
 
Network issue

MATRIX LMS has been down for over 2 weeks

Fix: 1. Use alternative access: If the app is down, try accessing MATRIX LMS through a web browser on your device until the app is restored. OR... ⇲
 
Support issue

no response from support

Fix: 1. Check support resources: Look for FAQs or community forums related to MATRIX LMS, as they may provide solutions to common issues without... ⇲
 
Uploads issue

unable to upload videos

Fix: 1. Check file format: Ensure that the videos you are trying to upload are in a supported format. Refer to the app's documentation for accept... ⇲
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 what users are saying
Bad experience
90.0%

Good experience
10.0%

Neutral
0.0%

~ from our NLP analysis of 10 combined software ratings.

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 Private Data MATRIX LMS collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics