fix problems on Heartland Bank [iphone]

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—— Run into issues on Heartland Bank ? Get help pending when official support gets back to you!

Heartland Bank Mobile Banking
Info:
company: Heartland Bank and Trust Company
: https://www.hbtbank.com/contact-us
Chat with our AI-based Heartland Bank Support
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Slow issue

Slow loading times

Fix: Check your internet connection. If you are on Wi-Fi, try switching to mobile data or vice versa to see if the loading times improve. You can... ⇲
 
Notifications issue

Push notifications delayed

Fix: Go to Settings > Notifications > Heartland Bank and ensure that notifications are enabled. Check that 'Allow Notifications' is turned on and... ⇲

No real-time debit card usage notifications

Fix: Ensure that you have enabled notifications for transactions in the app settings. Open the Heartland Bank app, go to Settings, and look for t... ⇲
 
UI issue

Lack of landscape mode

Fix: Check if your device is set to rotate the screen. Go to Settings > Display & Brightness and ensure that 'Auto-Rotate' is enabled. If the app... ⇲
 
Payments issue

Mobile deposit issues

Fix: Ensure that you are following the app's guidelines for mobile deposits, such as taking clear pictures of the check and ensuring that all cor... ⇲
 
Security issue

Two-step authentication fails to send codes

Fix: Check your phone's signal and ensure that you are able to receive SMS messages. If you are using an email for authentication, check your spa... ⇲
 
Login issue

Inconsistent biometric login

Fix: Ensure that your biometric settings are correctly configured. Go to Settings > Face ID & Passcode (or Touch ID & Passcode) and make sure tha... ⇲
 
Crashes issue

Heartland Bank crashes or becomes unresponsive

Fix: Force close the app by double-tapping the home button (or swiping up from the bottom) and swiping up on the Heartland Bank app. Then, reopen... ⇲
 
Updates issue

Glitches after app update

Fix: Check for any additional updates in the App Store. Sometimes, subsequent updates are released to fix glitches from previous versions. OR... ⇲
 
Account issue

Difficulties accessing account information

Fix: Ensure that you are logged into the correct account. If you have multiple accounts, double-check that you are selecting the right one in the... ⇲

No option to check debit card status

Fix: Check the app's settings or account management section to see if there is an option for card management. If not, consider checking the Heart... ⇲

Inability to view check numbers in transaction details

Fix: Check if there is an option in the app settings to display check numbers. Sometimes, this feature can be toggled on or off. OR If the app... ⇲
 
Search issue

Limited search and filter functionality

Fix: Use the available filters in the transaction history section to narrow down your search. Look for options like date range or transaction typ... ⇲
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 what users are saying
Good experience
96.9%

Neutral
2.0%

Bad experience
1.1%

~ from our NLP analysis of 6,477 combined software ratings.

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 Private Data Heartland Bank collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics